While the impact of this pandemic will likely have long-term ramifications for the hospitality industry, the fact of the matter is that hotels need to increase both occupancy levels and revenue in the short-term. Having said that, the most important aspect within all of this is the safety of both staff and guests. With hotels implementing new safety measures and cleanliness protocols, the challenge becomes how to manage these new processes while ensuring the well being of those on property.

Hotel software and technology in general has quickly evolved over the past few months, as many hoteliers shift their focus to implementing Mobile and contactless solutions. While many of the property management software available today don’t necessarily include a mobile app, Jonas Chorum offers this functionality as part of the core system. Within this staff-facing mobile app is a specific solution designed to streamline housekeeping operations and improve overall efficiency: Mobile Housekeeping. Let’s go through some of the value-added benefits of this solution.

Digital Housekeeping Checklists
With housekeeping checklists available within the Chorum staff-facing mobile application, hoteliers can ensure their staff remains both organized and effective when cleaning rooms and public areas. As increased safety measures are put in place and more stringent cleaning protocols are required, the checklist functionality provides an extra layer of security to ensure all aspects of the room cleaning process are being followed.

With Jonas Chorum’s housekeeping checklist, hoteliers can empower Housekeeping Staff with the tools they need to uphold these new cleanliness standards. Some of the features and benefits include:

• The ability to create custom checklists within the property management system that will push directly to a housekeeper’s mobile device.
• Maintain new cleanliness and sanitization protocols by adding additional items to the checklists that should be cleaned on a daily or weekly basis.
• Increase housekeeping staff efficiency by providing them with digitally synced checklists, while reducing time consuming trips to the front desk.

Increase Guest’s Confidence
By creating customized checklists designed to enhance the cleanliness levels on property, potential travelers can rest assured that the hotel is taking the necessary precautions to keep them safe. While this may seem like a minor benefit, simply having these checklists in place can be a huge differentiator and provide hotels with a competitive advantage.

For example, a guest is comparing two properties to stay at for a potential vacation. The first hotel claims to have enhanced cleaning standards, yet they are unable to demonstrate the steps they have taken to do so, such as a more detailed, and in-depth cleaning process. The second hotel on the other hand, is willing to provide guests with an itemized list of the items cleaned by housekeeping staff, which outlines the steps taken to ensure the cleanliness of each room is handled with care.

In this scenario, assuming everything else is equal, gives the advantage to the second property as they are able to provide greater documentation surrounding their cleanliness protocols. If combining this functionality with Chorum Mobile, the guest-facing mobile application, guests can even be notified when their room has been cleaned and is ready for check-in. Overall, this provides guests with greater peace of mind in knowing that the hotel is doing all they can to ensure a safe and clean environment for their guests, which can go a long way to bringing in new business in these challenging times.

Limit Face to Face Interaction
As social distancing continues to be in effect at most places of business, it is imperative that hotels do what they can to ensure the health and safety of their staff and guests. The worst thing that could happen to a hotel is a COVID related outbreak, which would force the property to likely shut down operations for an extended period of time, while also reducing guest confidence in the process.

Having said that, a key benefit of the Chorum housekeeping mobile solution is the ability to perform all of the main housekeeping functions directly from a mobile device or tablet. With two-way, real-time syncing of information, all status changes and room updates are automatically updated within the Jonas Chorum property management software. As a result, housekeepers can avoid calls and trips to the front desk to notify staff that certain rooms are clean and available. This helps limit the face to face interaction with other staff members, while simultaneously enhancing the housekeeper’s efficiency.

In addition, the automatic sync functionality between the property management system and the mobile app, helps housekeeping staff determine which rooms to clean based on estimated time of arrival. Once the room is marked as clean, the supervisor can inspect and approve the room for use, all without having to directly interact with the housekeeper. This further mitigates the need for staff members to come in close contact with one another, helping to enhance the overall safety precautions.

Interested in learning more about the Jonas Chorum property management system and mobile capabilities? Request a demo today and see our industry-leading true cloud solutions in action!

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