Role: Customer Success Associate
Location: Chicago, IL, United States (On-site)
Organization: Wolters Kluwer
As a Customer Success Associate, you will deliver prompt and professional service to the customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications. Provide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance. Proactively manage the full lifecycle of the order process and drive cross-selling opportunities to promote additional offerings to meet customer needs. Project manage, organize, and prioritize high volumes of requests utilizing SalesForce and other internal systems to ensure timely and accurate responses to customers. Manage your own customers and customer escalations and work across the Customer Service function to complete or resolve customer requests.
Apply here: https://www.linkedin.com/jobs/view/3369955875/
Role: Head of Customer Success
Location: New York, United States (On-site)
Organization: J2 Health
As a Head of Customer Success, you will manage customer relationships from onboarding, through implementation, launch, and renewal, with a willingness to dive into customer problems, big and small. Generating robust, scalable solutions to clients’ toughest network problems. Understanding client pain points and identifying opportunities for the firm to deepen its impact on the partners. Collaborating with Product and Data teams to develop features aligned with client opportunities. Developing customer success best practices and building a team of network analytics experts to maximize the firm’s impact on client organizations.
Apply here: https://www.linkedin.com/jobs/view/3399276176/
Role: Global Director, Customer Success
Location: London, England, United Kingdom
Organization: SymphonyAI
As a Global Director of Customer Success, you will work with Go to Market, product, and engineering colleagues in all regions to ensure the success of the business in achieving its growth, customer, people, and financial goals. Define, set, execute, and continually evolve the Professional Services strategy of the business. Lead the global Professional Services organization (direct and indirect), having full accountability and ownership for the delivery of implementation, onboarding, and additional value-added services to NetReveal (NR) customers. Design and deliver the strategy, processes, and methodologies to onboard, train, enable and implement, and provide value-add services to NR customers, allowing them to realize the most value to their business and the greatest return for NetReveal.
Apply here: https://www.linkedin.com/jobs/view/3369768400/
Role: Senior Director, Customer Success (EMEA)
Location: Remote, United Kingdom
Organization: Duck Creek Technologies
As a Global Director of Customer Success, you will engage and lead cross-functional and geographically dispersed teams in the development and execution of Customer Success roadmaps with a focus on key strategic and complex customer segments. Provide proactive thought leadership on customer strategy and roadmap, account governance, and reoccurring strategic discussions with both customer and SI. Develop adoption strategies, go-to-market & delivery plans, and economic models to realize the customer experience at scale. Partners with other CS Segment Leads, SaaS Ops, Product, Engineering, Partner Enablement, Marketing and Sales to execute leader-developed strategy. Liaise with CS peers, SI Partners, Sales, Services, Product, Engineering, Marketing, and SaaS Ops leadership to drive customer satisfaction.
Apply here: https://www.linkedin.com/jobs/view/3393811111/
Role: Director, Customer Success
Location: Remote, Canada
Organization: Poka Inc.
As a Director of Customer Success, you will coach a team of 8 customer success managers in Fast-moving consumer goods (FMCG) and industrial segments. Drive customer adoption strategies that enable businesses to measure product usage, adoption, and success metrics that help drive customer retention across accounts. Develop KPIs, and use cases, and track usage metrics to analyze trends across the customer base. Identify ways to improve the customer experience to increase average customer lifetime value and revenue. Plan and direct all aspects of the team’s customer engagements. Including but not limited to account strategies, escalations, objectives, and initiatives. Hire, train, and coach members of the team against a consistent set of standards for the experience they provide customers.
Apply here: https://www.linkedin.com/jobs/view/3369789671/
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