Role: Customer Success Director
Location: Edmonton, AB, Canada (Hybrid)
Organization: Drivewyze
As a Customer Success Director, you will lead, coach, and mentor a high-performing team accountable to manage the deployment of software for the customer fleet organizations. Own the fleet customer segment customer journey from post-sale to implementation, identifying and recommending opportunities to improve processes, customer satisfaction rates, and other key performance indicators. Establish and nurture relationships with key contacts in critical fleet accounts and coordinate the involvement of internal groups, including sales, marketing, and channel management, to address concerns and meet fleet expectations. Monitor the movement of deployments and work with the team to ensure progression. Act as the escalation point for customer issues and concerns and ensure they are resolved in a timely manner.
Apply here: https://www.linkedin.com/jobs/view/3373021745/
Role: Customer Success Manager
Location: Remote, Canada
Organization: Deeded
As a Customer Success Manager, you will onboard new partners to the platform. Build relationships with key individuals and proactively follow up on their feedback and experience. Be the first line to resolve any issues, working with the internal teams and resolving any issues in a lightning-quick fashion. Conduct check-in calls, meetings, and various touchpoints with partners. Host and present in webinars, in-person events, and company events.
Apply here: https://www.linkedin.com/jobs/view/3373038978/
Role: Director of Customer Success
Location: Troy, MI, United States (Hybrid)
Organization: ViziRecruiter
As a Director of Customer Success, you will analyze and review account metrics to determine performance status and opportunities. Proactively assess, clarify, and validate customer needs on an ongoing basis. Prepare regular account plans with key objectives using key account metrics. Lead solution development efforts that best address customer needs while coordinating the involvement of all necessary company personnel. Serve as the primary liaison between key customers and daily operational internal teams. Organize and manage daily workflow, employee schedules, coaching, and performance. Assist in onboarding new customers. Deliver data performance reports to team members. Document customer information, activities, and interactions within the assigned CRM.
Apply here: https://www.linkedin.com/jobs/view/3373029789/
Role: Customer Success Director
Location: Boston, MA, United States
Organization: Checkr, Inc.
As a Customer Success Director, you will establish a deep level of trust with the customer to solidify the existing strategic partnership. Bring thought leadership and strategic planning to go deeper and wider on the account. Own navigating through key challenges, investigations, and escalating issues as appropriate. Work closely with the Account Management team to manage the overall health of the account, ensure attainment/no churn, and surface any upsells/growth opportunities. Build strong relationships with the customer at the operational and management level. Develop a deep understanding of the products and processes and how they map to the customer’s program to drive positive business outcomes.
Apply here: https://www.linkedin.com/jobs/view/3380739690/
Role: Customer Success Lead
Location: Sydney, New South Wales, Australia (Hybrid)
Organization: Instant
As a Customer Success Lead, you will serve as the primary point of contact for existing customers, driving satisfaction. Manage all post-sales activity and enterprise customers through strong relationship-building, product knowledge, planning, and execution of their bespoke customer success plan. Ensure customer satisfaction that leads to holding the product stickiness, customer satisfaction, and 0% churn rate. Host regular check-ins with customers as well as quarterly business reviews to ensure adoption and sharing of success metrics such as conversion rate increase and revenue uplift. Answer questions and facilitate data requests, user feedback, and bug reports to the product team. Act as the Voice of the Customer internally to represent customer needs and wants.
Apply here: https://www.linkedin.com/jobs/view/3373632988/
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