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April 08 – Customer Success Jobs

Role: Director, Customer Success
Location: Alpharetta, GA, US
Organization: Barracuda
As a Director of Customer Success, you will increase renewal rates and reduce churn. Lead cross-functionally to drive and improve customer success. Develop and cultivate strong customer relationships while continually seeking opportunities to showcase Barracuda’s value propositions. Identify new product expansion opportunities within Barracuda’s customer base. Manage all aspects of the customer relationship including leading customer and partner discussions, capturing notes, and developing presentations and status reports, as required. Influence future lifetime value through higher product adoption, customer satisfaction and overall health. Act as a point of escalation to mitigate risk and overcome other challenges. Standardize key activities for CSMs for each point of the customer journey. Advocate for customer needs to help drive roadmap evolution.
Apply here: 
https://www.linkedin.com/jobs/view/2392717543/


Role: Customer Success Manager 
Location: New York, NY, US 
Organization: LiveTiles
As a Customer Success Manager, you will define and implement a strategy to improve customer experience, scale the team, develop talent, balance cost, maximize retention and growth of the customer base. Be the voice of the customer internally at LiveTiles sharing process improvements and asks back into the internal ecosystem. Ensure customers meet and exceed adoption and usage targets while capturing customer feedback and championing customer needs internally. Work closely with the sales team to align the technical requirements and the solution design with the customer’s business drivers and demonstrate the unique value. Develop Proofs of Concept, presentations, and demos with a clear plan to take a prospect successfully through their decision-making process and turn them into happy customer. 
Apply here: https://www.linkedin.com/jobs/view/2493352827/


Role: Customer Success Manager 
Location: Glasgow, Scotland, United Kingdom 
Organization: AutoRek
As a Customer Success Manager, you will be the voice of the customer and their single point of contact. You will be the advocate for client needs within AutoRek. Ensure the best possible customer experience by working seamlessly with the relevant business functions, using client insights to help drive product enhancements and roadmap, as well as identify sales growth opportunities. Proactively nurture and develop existing client relationships, while creating AutoRek product champions and engaging key stakeholders. Execute regular customer success reviews to evaluate the health of the account, resolve any key issues with the help of the Technical team, and promote the use of AutoRek throughout the account. Manage performance targets, including maintaining high renewal rates. 
Apply here: https://www.linkedin.com/jobs/view/2470851683/


Role: Junior Customer Success Manager 
Location: Manchester, England, United Kingdom 
Organization: This is FARM
As a Junior Customer Success Manager, you will develop ideas and initiatives to ensure customer loyalty. Build rapport with the customer by probing for needs, recommend appropriate solutions, and follow-up on the implementation. Initiate and answer sales calls directly from/to existing customers. Ensure orders are fulfilled, followed up, canceled, or replaced as required. Assist customers with the navigation of the customer portal and supporting tools. Liaise with Business Development managers in order to ensure smooth onboarding and transition of management of the account. 
Apply here: https://www.linkedin.com/jobs/view/2493599286/


Role: Customer Success Manager 
Location: Melbourne, Victoria, Australia 
Organization: Beam Australia
As a Customer Success Manager, you will build relationships with clients and customers and embody the voice and tone of Grace Papers. Work with client relationship managers to ensure the clients are maximising their Grace Papers partnership and engage with them to help them get more out of the platform and products. Guide and coach clients to effectively promote and use the Grace Papers platform and expand their usage, using collaborative planning to keep clients on the journey as we drive platform adoption and value delivery. Work closely with marketing teams to also co-create campaigns and collateral that focus on client feedback and business outcomes. Support the client service team, and where required by a conduit between platform users, coaches and clients and GP team members. 
Apply here: https://www.linkedin.com/jobs/view/2479965865/

The post April 08 – Customer Success Jobs appeared first on SmartKarrot l Comprehensive Customer Success.



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April 08 – Customer Success Jobs

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