As someone deeply entrenched in the realm of customer success, I’ve encountered numerous instances where failure seemed imminent. Yet, these moments of crisis became opportunities for… Read More
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Businesses use SmartKarrot to effectively reduce churn, cause up-sell and generate efficiencies of scale. Have your team manage tasks, alerts and touchpoints through automated dashboards, monitor health scores and add value to customers through product monitoring dashboards: Heat Maps and Sankey Flows.
In the complex realm of Customer Success, crafting a plan that resonates with both the client and your internal team is the key to sustainable growth. As a Customer Success Manager, I have f… Read More
In the ever-evolving landscape of customer success and key account management, the significance of relationship building remains paramount. As a seasoned Customer Success Manager (CSM), I ha… Read More
Greetings, esteemed readers. Today, I am thrilled to share insights into the recent partnership between SmartKarrot and Quint, a collaboration that promises to reshape the landscape of custo… Read More
In the fast-paced and interconnected world of today, businesses face the challenge of meeting customer expectations across various channels seamlessly. This challenge has given rise to the c… Read More
Introduction
Customer success evolves every day, and it is advantageous to stay ahead of the curve. As a Customer Success leader in 2024, navigating the dynamic realm of customer satisfac… Read More
Greetings, esteemed readers! Today, we delve into the captivating world of managing Customer Success teams, an area of expertise that has fueled my enthusiasm throughout my journey in leadin… Read More
Welcome to a deep dive into the intricate world of strategic customer management. As someone who has spent several years navigating the complexities of enterprise and strategic customer rela… Read More
Introduction
Project management is the art and science of planning, executing, and controlling complex tasks and activities to achieve specific goals and objectives. Project management so… Read More
As someone who has traversed the realms of both Customer Success and Marketing, I find myself uniquely positioned to shed light on the intricate interplay between customer success matrices a… Read More
Greetings, esteemed readers! As a seasoned professional with a background spanning various industries, I’ve witnessed the transformative power of operational efficiency, especially in… Read More
In today’s dynamic business landscape, the success of any organization is intricately tied to the satisfaction and loyalty of its customers. As a seasoned customer success expert, I ha… Read More
In the dynamic landscape of customer success, the conversation around onboarding has become a focal point for organizations striving to provide an unparalleled experience to their clients. A… Read More
The discussion among customer success professionals, Shagun from What Fits, Anindra from Mately Extreme, and Darshan from the Customer Service Revenue team delved into the evolving landscape… Read More
The landscape of Customer Success (CS) is experiencing a transformative shift. In this blog post, I, as a seasoned customer success expert at Chili Piper, will delve into the key trends and… Read More
In the dynamic landscape of customer success, navigating the evolving role of Customer Success Managers (CSMs) is both an art and a science. As a certified CS professional with over eight ye… Read More
In the dynamic business environment, encompassing customer success, product-oriented enterprises, and service providers, the core principles of account management stand unwavering. Engaging… Read More
In the fast-evolving landscape of customer success, staying ahead of the curve is paramount. With the increasing prominence of artificial intelligence (AI) and chat GPT, the dynamics of cust… Read More
In the ever-evolving landscape of business, the collaboration between customer success and product teams has become increasingly critical. This synergy not only enhances customer experiences… Read More
Welcome to a comprehensive exploration of the intricate world of customer success. In this deep dive, we will unravel the secrets of customer success strategies, client relationship building… Read More
In today’s fast-paced business landscape, achieving sustainable growth is more than just a goal – it’s a necessity. As a customer success expert, I’ve witnessed first… Read More
In the rapidly evolving landscape of the tech industry, the role of Customer Success (CS) has gained significant prominence. To delve deeper into the nuances of the Customer Success Career P… Read More
In the dynamic landscape of technology and innovation, the success of any product or service hinges on the seamless onboarding of customers. As a seasoned professional in the realm of custom… Read More
In a recent conversation with Elizabeth, a seasoned Managing Partner at Go-to-Market Advisors and leader of their customer success practice, we delved into the intricate world of reducing cu… Read More
In a recent Kaffeine & Karrots conversation, I had the pleasure of discussing the intricacies of Product-Led Customer Success (CS) with Jolyn Isabelo, Head of Onboarding & Scaled Suc… Read More
Welcome to another insightful session of Kaffeine & Karrots, where we dive deep into topics that matter in the world of customer success. Today, I’m joined by Shruti Sharma, a seas… Read More
Introduction
In this insightful Kaffeine & Karrots conversation, Shivani Chaturvedi, Customer Success Manager at SmartKarrot Inc., sits down with Sana Farooq, Senior Director of Custo… Read More
As a seasoned professional in the realm of Customer Success, I’ve witnessed firsthand the intricate dance of client onboarding. Crafting an effective Client Onboarding Playbook is an a… Read More
In a recent Kaffeine & Karrots conversation, I had the pleasure of sitting down with Pragya Mishra, Head of Customer Success and Operations at Courseplay, to delve into the intricacies o… Read More
In the dynamic realm of B2B, where every move counts, mastering the art of upselling is no longer a mere choice but a strategic imperative. As a seasoned customer success expert navigating t… Read More
In the intricate tapestry of business success, the seamless collaboration between Sales and Customer Success emerges as a key determinant of long-term customer satisfaction and retention. As… Read More
In the ever-evolving landscape of the business world, customer success has become an essential component for sustainable growth of business and long-term prosperity. Today, we will dive into… Read More
Leading a team of being part of the team, preparedness for unforeseen contingencies stands paramount. They hold the weighty responsibility of ensuring client contentment, fostering growth, a… Read More
In the dynamic world of business, the role of a Strategic Account Manager (SAM) goes beyond onboarding and tracking usage. A SAM is crucial for nurturing key relationships, ensuring customer… Read More
In the ever-evolving realm of business, Key Account Management (KAM) remains a pivotal aspect of sustaining and nurturing crucial client relationships. The stakes in managing key accounts ar… Read More
In the dynamic landscape of modern business, the timing of decisions can be as crucial as the decisions themselves. One such strategic decision is introducing a Customer Success Manager (CSM… Read More
To keep up with the ever-changing business landscape, it is crucial for companies to stay prepared and resilient in the face of unexpected challenges. One effective way to achieve this is th… Read More
In the world of customer success, achieving compliance is a critical goal for businesses across industries. Compliance ensures that organizations adhere to legal regulations and industry sta… Read More
In today’s hyper-competitive business environment, customer acquisition is only half the battle. Retaining those customers for the long haul is equally, if not more, essential. A high… Read More
Onboarding is an underlying phase in the customer journey, setting the tone for the entire lifecycle of the customer-product relationship. Its importance cannot be overstated, as it directly… Read More
When it comes to customer onboarding, time and consistency is of high importance. Customers stick around when they are able to achieve outcomes using the product. Time is of essence to build… Read More
Client partners commonly come across projects with a plethora of different stakeholders in the dynamic business ecosystem of today. Whether they are members of internal teams, clients, regul… Read More
One of the most common concerns of account managers or customer success managers is the issue of customer churn. Customers are inundated with options, making it easier than ever for them to… Read More
In today’s competitive business landscape, retaining key accounts is crucial. Streamlining Quarterly Business Reviews (QBRs) with key accounts through a playbook approach not only stre… Read More
Customer success has evolved significantly over the past decade. No longer seen merely as a reactive function, it’s now regarded as a proactive strategizing and execution that has KPIs… Read More
In the evolving landscape of account management, successful businesses are consistently on the lookout for innovative techniques to deepen customer relationships and increase revenue. This a… Read More
Account management, with its intricate dance of strategic planning and execution, is both a science and an art. From establishing strong customer relationships to navigating complex stakehol… Read More
Introduction
Effective customer service brings 86% of the customers back to a brand as long-term accounts. Being of such importance, companies are relying on client partners to do a strat… Read More
They say, “Don’t just strike gold, mine it!” Account mining, or the practice of deepening relationships with existing customers to upsell or cross-sell, is the gold standar… Read More
Businesses today strive to get growth from existing accounts and, the role of Enterprise Account Management has come to the forefront in that regard. Designing and implementing the perfect p… Read More
Customer Success Managers are at the heart of retaining and growing customer accounts. They help clients get value from the product or service. This is tied back to increased revenue and cus… Read More
In this post, we explore how to boost user engagement with a proven playbook. Acquiring new customers is only half the battle in today’s extremely competitive market. To retain and gro… Read More
In today’s highly competitive business landscape, retaining customers has become more critical than ever. Churn—the rate at which customers stop using a product or service—… Read More
In the outcome-driven world, creating a customer success playbook that resonates is not merely a strategy; it’s an art. It requires vision, knowledge, determination, and iterations to… Read More
The ever increasing competition in the business setting calls for entrepreneurs to find strategies they can use to make sure their brands stay ahead of their rivals. One way small businesses… Read More
Customer renewals are the benchmark for successful customer relationships and the cherry on top of every business’s revenue sundae. Yet, like all things worthy, the path to securing th… Read More
The business environment has never been less certain, more complex, more volatile, or more fraught with indistinctness than it is now. Heated labor markets, freelancing employees, socialized… Read More
Whether you have worked as a project manager for more than a decade or only a day, you must have realized that this is a very crucial, yet difficult business function. Project managers alway… Read More
Customer success is evolving fast from being a support-oriented function to one which owns and drives revenue. Whilst renewal management is typically stage 1 of revenue ownership, revenue ex… Read More
Navigating the complex waters of Key Account Management (KAM) is difficult. It’s like trying to walk on a tightrope while juggling multiple balls. So, how do we ensure that we don&rsqu… Read More
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Today, marketing is so complicated and fast-moving to the point that marketing teams are failing to reach their full potential when they don’t have a plan. For instance… Read More
Image SourceAfter recruiting your sales team and coming up with a sales strategy, you should then ensure that everybody is ready to work toward your business goals and objectives. A business… Read More
Image SourceManaging the services, products, quality, and workforce is vital for any company. However, there is one more thing that is non-negotiable for a thriving organization, and that is… Read More
Participant Demographics
We asked Key Account Management professionals to gain their insights on present challenges and the opportunities they envision through the adoption of automated a… Read More
Image SourceAccording to Survey Sparrow, the top five companies in the market maintain a customer retention rate of 94%. If it is any indication, the secret to a thriving business is retaini… Read More
How Should Customer Success Leaders Enable Their Teams? What Are Some Great CS Benchmarks To Attain?
Customer Success (CS) that focuses on boosting customer retention, loyalty, and overall business growth is a very important function for any customer-centric business. In fact, it is essenti… Read More
Do you want sustainable business growth? You need to focus on your customer success.
You might already be aware of the importance of customer success for any business. To achieve the feat… Read More
Customer success conversations are key for all businesses as they foster healthy customer relationships, drive customer satisfaction, provide valuable insights and uncover revenue opportunit… Read More
Kanban and Scrum are both project management techniques that emphasize continuous improvement and completion of projects in small increments. They, however, employ different processes to ach… Read More
As projects continue to become more and more complex over time, coupled with advancements in technology, different project management tools have emerged to help project managers improve coll… Read More
It’s awe inspiring to see AI-generated Drake and The Weeknd songs go viral, Adobe unveiling future of Creative Cloud with Generative AI and ChatGPT becoming pervasive across tools and… Read More
Customer Success is one of the most important key drivers of the long-term success and sustainability of a business across industries. Businesses require being proactive in ensuring that the… Read More
From customer service to enterprise operations, organizations are always looking for the most suitable solution in order to improve their efficiency and output. There are different solutions… Read More
Organic growth refers to natural and sustainable growth in a business’s customer base and digital presence without paying heavily for advertisements. It is the process of seamlessly at… Read More
The race to be the top productivity application is ever-growing, with new tools being introduced every single day. Every business has a certain set of unique responsibilities that productivi… Read More
Whether you are a business owner or a person with a key managerial role, understanding white space analysis is crucial for you. White space in business is like a blank canvas representing cu… Read More
The expansion and growth of an organization depend heavily on its ability to scale up teams. Effective team building and management are key to the sustainable growth of any organization… Read More
A key account means one of your business’ most valuable customers. How do you determine a client’s value to your company? While the term value is subjective, you can use a few pa… Read More
Role: Customer Success Manager Location: San Antonio, TX, United States (Remote) Organization: Searchspring As a Customer Success Manager, you’ll maintain vital con… Read More
Role: Customer Success Associate Location: Arlington, VA, United States (On-site) Organization: ClearPoint Strategy As a Customer Success Associate, you’ll build tr… Read More
Today’s super dynamic B2B environment mandates everyone in the leadership to be more innovative to get things done! That’s where note-taking and task-management apps enter. These… Read More
Role: Customer Success Hero Location: New York, United States (Remote) Organization: Simplero As a Customer Success Hero, you’ll develop and maintain a relationship… Read More
Role: Customer Success Manager Location: United States (Remote) Organization: Liquid Web As a Customer Success Manager, you’ll ensure that customers receive more va… Read More
What Is Hybrid Work?
Hybrid work is a working arrangement that allows employees to perform their roles both on-site and remotely. This work model helps improve employee satisfaction and p… Read More
Role: Customer Success Manager Location: United States (Remote) Organization: CryptoRecruit As a Customer Success Manager, you’ll be the main point of contact for c… Read More
In today’s exceedingly competitive business landscape, a high-performing team is a basic necessity. Every business requires a high-spirited team that can drive innovation, collaboratio… Read More
Role: Sr. Customer Success Implementation Manager Location: United States (Remote) Organization: Lyra Health As a Sr. Customer Success Implementation Manager, you’l… Read More
While some firms had already embraced remote work long before the outbreak of COVID-19, the pandemic accelerated the rate of working remotely. According to a survey conducted by Statista, 17… Read More
Success is not something you get in one day. It requires getting things done consistently. We may plan our day, week, month, or even our life in the best way possible. But, we cannot expect… Read More
Role: Customer Success Manager Location: London, England, United Kingdom (Remote) Organization: SOAX As a Customer Success Manager, you’ll make success plans for cl… Read More
Role: Customer Success Manager Location: San Francisco, CA, United States (Remote) Organization: Beyond As a Customer Success Manager, you’ll be securing possibilit… Read More
As a sales leader in the SaaS business, the importance of keeping up with the latest technological advancements in the industry is critical. One of the most significant shifts in recent year… Read More
Role: Customer Success Manager Location: New York, NY, United States (Remote) Organization: Polar Analytics As a Customer Success Manager, you’ll have plenty of opt… Read More
Project management tools have been essential for organizations looking to streamline their work. But over time, especially with the digital revolution, they have become a basic need for busi… Read More
Role: Customer Success Specialist Location: United States (Remote) Organization: SwiftComply As a Customer Success Specialist, you’ll respond to incoming emails, ph… Read More
Whether you are from a hi-tech industry or not, project management is the fundamental building block to any company’s operation. The goal of organized project management is to execute… Read More
Which of these statistics is more surprising to you:
An average employee is productive about just 60% of the time OR
An average employee is distracted every 3 minutes at work OR
91%… Read More
In today’s momentarily evolving business landscape, it is quite common for business leaders and managers to be hoarded with lengthy ‘to-do lists’. And it is also quite comm… Read More
Role: Customer Success Location: Boston, MA, United States (Remote) Organization: Skedda As a Customer Success, you’ll address inquiries about our product th… Read More
Over the years, digital note apps have taken productivity culture by storm. Some of the most popular note-taking apps out there, like Notion, have been reported to have had nearly 6 million… Read More
