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Managing & Reducing Call Queue Wait Time is Important

Enhancing customer experience is always the primary goal of every contact center. In an inbound contact center customer is approaching either for inquires or complaints, in the former case customer is inquisitive and in the latter one they are looking to get a quick resolution. In both the scenarios keeping customer in a long wait […]



This post first appeared on Why Predictive Dialer Software Is Most Suitable For Large Enterprises, please read the originial post: here

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Managing & Reducing Call Queue Wait Time is Important

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