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Call recording & monitoring is essential for consistent customer service in your call center

Call Recording and monitoring is a very common practice for the contact centers. But do you wonder why it is done and how it can be used for consistent customer service? Before figuring out the need and the use lets first understand this essential feature.   What is call recording? Call recording is the process […]

The post Call recording & monitoring is essential for consistent customer service in your call center appeared first on Call Center Solutions.



This post first appeared on Why Predictive Dialer Software Is Most Suitable For Large Enterprises, please read the originial post: here

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Call recording & monitoring is essential for consistent customer service in your call center

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