In the increasingly transforming omni channel world, we often take the “voice medium” for granted! Especially, when it comes to customer service, we rely more on chatbots, emails and various messaging apps to deliver the right customer experience, while undermining the need for the “human” connection that comes with a voice call. Contact centers need […]
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The post Even in a Multichannel Environment, Voice Remains the Preferred Channel for All Complex Queries in the Contact Center appeared first on Call Center Solutions.
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