Mobility is becoming very important for the Field service business. Field service business can be much-transformed using mobile phone. Field Service Mobile applications like Field Force Tracker have changed the entire industry by providing powerful features. Field service applications like Field Force Tracker have disrupted many industries by creating new opportunities to interact with customers, and it is important for service brands to realize and capitalize on the engagement opportunities that exist. Customers expect businesses to adapt to changing always-connected environment. These are customers that sit in cafés and eateries and want to be able to schedule their IPTV installation, their annual furnace checkups and order a new jacket or sweater that caught their eye when out with friends last night, all at the same time and all from their tablet or smart phone.
To fulfil these expectations, Field Service businesses have to change the way they are communicating with these customers. The benefit to the customer will be a more personalized approach that will make their lives easier, resulting in increased interaction for the brand. By using simple methods, thinking as a customer and considering mobile as a context and not as a channel, service businesses can create a strong and efficient bond with their users, and improve customer relationships through mobility.
Desired Feature of a Good Field Service Solution
Good features of Field Service solutions are:
- Scheduling and Dispatching
- Mobile Field Service Solutions
- Service Agreement Management
- Customer Account Management
- Sales & Marketing Support Quotes and Invoicing
- Flat Rate Pricing
- Equipment Tracking Software, Customer History, Repair History
- Inventory, Purchasing
- QuickBooks Integration
- GPS Tracking
- Caller ID and VOIP integration
- Mapping, Routing
- Reports, List Views and Dashboard
