06 March 2023

The Client

A mid-sized strategy management and consulting firm in Virginia, USA that serves fortune 500 companies for their strategic planning and growth.

The Need

The client with its non-expertise in Information Security and Management was looking at a Managed Microsoft 365 Service provider who could proactively monitor their current Microsoft 365 tenant for security, provide end user and device support via enterprise security and ensure smooth business operations at all times.

The Challenge

The client needed a Microsoft 365 support team available in the US time zone who could work closely with internal stakeholders and define the correct policies for managing their machines via Intune, define best practices for access control, and ensure the framework for ISO-27001:2013 was supported.

The Solution

Star Knowledge with its expertise in setting up virtual teams with certified and highly experienced remote developers helped the company to build a Managed Microsoft 365 team to support the client remotely.

Star Knowledge provided the below:

• Remote Teams set up in hours and not weeks as other vendors.
• SLAs are clearly defined.
• Reporting structure
• Consulting service set up to ensure review of their existing setup and roadmap to achieve their security goals.
• Advisory services for Device Management, Enterprise Security, Microsoft 365 app support, Exchange migrations, Group management, Teams
• Governance, and SharePoint administration services.
• Asset management module to track all internal assets and devices.

Benefits Obtained from Hiring Virtual Teams

• Reduced cost of recruitment and training
• High efficiency and Quick Turnover
• Zero infrastructure cost
• Access to global talent
• Increased margins and better ROI
• Reduced employee turnover
• No Training
• SLA and Reporting
• Detailed advisory services and best practices model setup

Technology

• Microsoft Office 365
• SharePoint Online
• Microsoft PowerApps
• Microsoft Exchange
• Intune
• Security and Compliance Center
• Microsoft Teams

Are you looking to set up Remote Managed Microsoft 365 Services teams? Star Knowledge can support your business with our expert consulting and managed services offering that can help you set up virtual teams with technology-specific niche dedicated developers. Contact us to explore our Team-as-a-Service engagement model and scale up your team in less than 5 days.