2019-12-16 11:16
AWS Re:Invent was truly a global event. It apparently brought 71K individuals from several countries, all aspiring to learn, network and build next-gen solutions on top of the AWS Cloud.
The… Read More
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Wolken Software | Service Desk Blog
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An Enterprise configurable and ready to use ITSM software deployed on cloud infrastructure blog.
2019-07-08 11:47
Wolken Software’s North America Head Anand Muralidaran represented the company at its first CCW Industry event in Vegas from June 25 to 27. Customer Contact Week obviously is “th… Read More
2018-11-06 12:44
Every android developers are very well aware of Third party integrations like Twitter login, Facebook Login, Google Login etc. All of these Login Services are called as Single-Sign-On (SSO)… Read More
2018-07-17 07:02
Having a customer self-service portal empowers your customers to contact you whenever they want to. 24×7 connectivity allows your customers to be connected always, allowing them to co… Read More
2018-05-17 13:48
Back in the 2000s when we received our laptops and Blackberries, we were all super-thrilled as our weekday experience was much better and smoother than our weekend experience. When it came t… Read More
2018-02-27 05:00
Customer experience (CX)-the set of interactions between a customer and an organization throughout their business relationship– is no more an afterthought. It is now an increasingly… Read More
2018-02-23 05:00
In today’s digital economy, customer success cannot be an afterthought. Consumer demands are rapidly evolving beyond what organizations were prepared to handle. The new age digital cu… Read More
2018-02-20 05:00
Business expansion, customer demands and productivity improvement requirements are proving to be the driving force for businesses to look at new and technology-enabled solutions to service… Read More
2018-02-13 05:00
Artificial Intelligence is making headway in all spheres of businesses now. From process automation, customer support, productivity, marketing, predictive analytics etc. artificial intellig… Read More
2018-02-08 08:25
Customers expect the company to take care of their issues and while some companies see this as a great burden, others see it as an opportunity to meet and exceed customer expectations. Our… Read More
2018-01-16 05:40
How important is customer support service for businesses success? Try this- 54% of millennials, 50% of Gen Xers and 52% of baby boomers stopped doing business with a company because of poor… Read More
2018-01-11 05:00
Customer service function received a great impetus with the addition of self-service and has become a firm favorite of the tech-savvy millennials and GenZ. The positive impact of self-serv… Read More
2018-01-09 07:03
Businesses measure customer satisfaction across different parameters to rate their support function but they need to be considered as a whole and individually. Similarly, both individual ag… Read More
2018-01-04 06:40
It is now acknowledged that a service desk helps you handle the ever-increasing customer requests and demands but it is not a ‘set up-forget it’ element of the company. It repre… Read More
2017-12-28 12:24
While companies now agree that customer service support is important for the business’ bottom line and for continued positive customer engagement, they are now faced with a n… Read More
2017-12-15 12:33
As we head into the new year, we expect that digital technology and digital transformation would have greater impact on almost every company in every industry vertical in 2018. Digital techn… Read More
2017-11-02 05:00
The Wolken team is honoured and happy to announce that our Enterprise Service Desk is now the proud recipient of two coveted awards—the Great User Experience Award and the Rising Sta… Read More
2017-09-11 05:00
Business organizations no longer think of employing people to sit around and answer phones all day anymore. It can be a costly and less efficient option especially for small businesses to u… Read More
2017-09-06 05:00
Enterprise chatbots have caught the imagination of businesses and we now see widespread of this technology along with mobile, Big Data and IoT technologies. Chatbots are applications that a… Read More
2017-09-01 05:00
The classification of an incident, deciding on whether it is a major or critical one in an enterprise can be challenging, as these are largely human processes. It is of strategic importanc… Read More
2017-08-29 05:00
American computer repair and support services firm, Rescuecom recently published its mid-year repair report listing the most common IT issues faced within organizations in 2017.
Here is a… Read More
2017-08-25 05:00
An upcoming business in its quest to grow is keen on adding customers and scale up its operations. However, it is a tough situation for the company. On the one hand, it has to work hard to… Read More
2017-08-21 05:00
In the modern business organization, business owners, functional heads, managers, supervisors, and the frontline staff are part of the mechanism that works to ensure that the customers are… Read More
2017-08-17 05:00
In this age of intense competition, employees need to be provided and be aware of effective internal service support if they are to deliver their best. However, it is necessary that service… Read More
2017-08-09 05:00
It’s important for business leaders to understand how to interpret some specific IT metrics and thereby to evaluate employees whose work falls within the IT focus area. It could be di… Read More
2017-08-01 05:00
Success for IT organizations depends to a large extent on their service quality. Those that value their customers focus on the service desk performance since it is the single point of conta… Read More
2017-07-18 05:00
The objective of any form of customer support service is to help customers derive maximum value from the product or service purchased. Smart organizations do not just resolve customer queri… Read More
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