2019-01-18 16:19
There are a certain number of things an intranet must offer, but deciding whether an intranet is good or bad is always subjective. However, the Nielsen Norman Group (NNG) does make this det… Read More
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“All Hands” meetings have historically enabled large organizations to communicate key information in a timely and effective manner. New tools now bring these benefits to virtually any organization. An updated review is available at CMS WiRE.
2019-01-18 14:48
Enterprises today operate on complicated infrastructures. As complex IT ecosystems have become the norm due to mergers and acquisitions, constantly evolving technology and regulatory envir… Read More
2019-01-18 13:31
It’s a bit of a mouthful as a tech buzzword, but AIOps is starting to gain attention — and traction — across the industry. And with good reason.
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2019-01-18 13:21
Every developer has a favorite technology stack. Some stacks boast unique benefits, while others appeal to the masses by leveraging widely-used programming languages.
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2019-01-18 13:11
We tend to talk about "adoption" a lot in business technology. What I like then about the term "digital literacy" is it puts the focus on enhancing people’s abilities for their own g… Read More
2019-01-18 12:31
Good science fiction excels at tapping contemporary anxieties to forecast the future fate of humanity. Consider the list of workforce automation fears showcased in the recent “Kerblam… Read More
2019-01-17 18:22
Many elements need to come together to provide an optimal customer service experience. The contact center is a place for optimization, engagement, service, specialization, enablement and s… Read More
2019-01-17 17:18
The annual pilgrimage of 180,000 people from 155 countries visiting 4,500 of the world’s biggest tech companies — otherwise known as CES 2019 — took place last week i… Read More
2019-01-17 16:23
The Internet of Things (IoT) is set to spread into every area of the enterprise over the next year, in order for that to happen it will need to start employing some of the newer, emerging… Read More
2019-01-17 15:59
Many companies are investing a great deal of time and money in new technologies and processes to achieve their digital transformation goals.
Those investments are warranted at a time when… Read More
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