Shout out to all the folks who have attended (or registered for) the SMB Roadshow: I've just posted two video trainings and two extra checklists to download. They're in the "Registered Atten… Read More

I can't count how many conversations I've had over the years about how to "get started" with network documentation. The truth is, everyone in this business has already started. That's not th… Read More

I got a nice note from my friend Mark asking about a specific client challenge (which probably sounds familiar to many of you):Hey Karl,I am looking forward to the next service board class a… Read More

As I mentioned awhile back, I have been living and operating my businesses on debit cards/cash for more than eight years. In that time I have put only about $5,000 on credit cards (and paid… Read More

Cloud computing hits a particular sweet spot. With cloud storage services, small businesses reap the benefits of not having to deploy physical infrastructure like file and e-mail servers, s… Read More