Read Time:3 Minute, 40 Second UhThe pharmaceutical industry is one of the world’s fastest growing. The pharma sec… Read More

Reading Time: 4 minutes This is the reason why modern businesses spend a good amount of money and resources on customer experience enhancement (CEE). They create a customer-centric culture… Read More

Businesses must offer better CX to build brand loyalty and acquire new customers. They can rely on IVR to improve customer experience. IVR Number refers to Interactive Voice Response technol… Read More

Problem The bank had struggled to find an easy way to authenticate customer calls coming into their contact center. Handling over 200,000 voice calls per month, the bank needed the ability… Read More

Ivar’s Restaurant Customer Survey In an attempt to improve its customer services across the nation, Ivar’s Restaurant management has offered a customer feedback survey program wh… Read More

Are you ready to take your customer satisfaction to the next level? Embrace customer complaints as a chance to shine and show your customers how much you care. From frustration to satisfacti… Read More