The contact center software market size is expected to grow from USD 17.65 billion in 2018 to USD 35.32 billion by 2023, at a Compound Annual Growth Rate (CAGR) of 14.9% during the forecast… Read More

Every entrepreneur has to decide whether he wishes to set up a contact center through Cloud outsourcing software system and or to go with the conventional on-premise mode. While it used to… Read More

More and more businesses in Dubai are outsourcing their customer support to external call centers. How and Why are the two main questions which arise. It has been concluded that outsourcing… Read More

The report extensively provides the market share, growth, trends and forecasts for the period 2018-2023. The market size in terms of revenue is calculated for the study period along with the… Read More

In the age of information, fast communication is a necessity in any kind of business. The internet has emerged as the most powerful vehicle of communication in the digitized age. From voice… Read More

The great strength of customer relationship management software is that it can present an integrated and holistic view of the customer. It collects all the information on each contactee and… Read More

More and more organizations are now paying attention to what their customers are saying on various social media channelsThe new generation of customers spends far more time over social media… Read More