When business leaders around the world contemplate the most strategic locations to outsource their business processes, the Philippines consistently rises to the forefront of their considerat… Read More

In the bustling world of startups, where agility meets innovation, the customer experience (CX) has never been more crucial. As young companies grapple with the challenge of creating loyal c… Read More

Table of ContentsWhy employee behavior and data privacy are importantHow employee monitoring software can helpHow wAnywhere fits into your security and compliance needs Teams at contact c… Read More

In the age of technology and information, customers have access to a wide array of choices when it comes to products and services. As a result, their expectations of the companies they inter… Read More

Table of ContentsMaintain Employee ProductivityEnsure Security and Compliance at the WorkplaceCommunication and CollaborationAvoid Distractions in Remote WorkManage Employee WellnessAccess t… Read More

Background  Crate & Barrel, with over 100 stores and franchise partners in 9 countries, was looking to build brand loyalty by providing excellent customer experience when it partner… Read More

2023 BPO Trends and Expectations Initially, it was assumed that this year would undergo significant upheaval for the BPO business, and that proved to be true. Moreover, it will undergo even… Read More

Gurgaon is an important business hub, with more than 60 business hubs and over 150 Fortune 500 companies setting up their offices. The city has attracted both job-seekers and entrepreneurs d… Read More

Table of ContentsImportance of Data PrivacyWhat Does Data Privacy Mean for Different OrganizationsNeed of PII and PHI Data MaskingEffective Measures to Secure Your Business Operations The… Read More

3 Strategies for Business Expansion LATAM: Why Honduras is the Ultimate LATAM Outsourcing Hub with its Honduras Customer ServiceThis picture shows a handsome customer service rep from a… Read More

Healthcare organizations face several staffing challenges, including shortages of qualified professionals, high turnover rates, and burnout. According to the Medical Group Management Associa… Read More

One of the most critical obstacles that businesses confront in the ever-changing landscape of the Philippine call center industry is overcoming linguistic hurdles. Because of its qualified w… Read More

Dumaguete City, family, Silliman University, Photo from https://vismin.ph/2020/dumaguete-city-shoreline/On the hunt for an investment opportunity that combines growth potential with a touch… Read More

Highlighted with 82 tables and 92 figures, this 173-page report “Global Pharmacovigilance and Drug Safety Software Market 2022-2031 by Functionality (Adverse Event Reporting, Drug Safe… Read More

NCVT MIS ITI: A Complete Guide Introduction The Management Information System (MIS) trade is one of the popular IT trades offered by Industrial Training Institutes (ITIs) under the Nationa… Read More

With the aid of a programme called speech analytics, phone conversations are analysed for meaningful information, patterns, emotions, and behaviour. To analyse it, it is typically done with… Read More

The outsourcing industry has seen tremendous growth over the past few decades. Companies are increasingly looking to outsource various business processes in order to reduce costs, increase e… Read More

Over the past few decades, BPOs (Business Process Outsourcers) have become an increasingly important part of the global economy. By outsourcing activities like customer service, back-office… Read More

The ability to provide an exceptional customer experience (CX) has emerged as a crucial factor that sets companies apart across all industries. Merely offering products or services is no lon… Read More

Introduction: A pre-seed fundraising round led by Lightspeed netted $2.1 million for Gushwork.ai, a worldwide platform that promises to revolutionize business process outsourcing (BPO) u… Read More