“We’re excellent at Fixing broken equipment,” says Bobby, your senior engineer.
“Work orders get created, and my team gets the work done in no time,” he continues.
OK, that’s fair.
Bobby and the rest of your team are doing their job.
You should be happy. But, you’re not.
Something is bothering you about your team’s performance, but it’s not them.
Your 15-year-old work order system is in place. It’s getting the job done. Work orders aren’t slipping through the cracks.
Then, what’s the problem?
Eureka! It’s about your team always having work orders to complete. That’s your problem.
One after another, work order after work order. It’s all being completed and on time.
But, all your resources go to fixing problems rather than preventing them. The entire department is a reaction unit.