If you're a regular user of POS either with First City Monument Bank, FCMB, or with other banks, there will be definitely a day where issues bothering on Declined Pos Transaction that is not reversed will arise.
POS means Point of Sale, and it is the time and place where a retail Transaction is completed.
It is the point at which a customer makes a payment to the merchant in exchange for goods or after provision of a service.
According to FCMB, in the event of a Declined Pos transaction that is not reversed immediately, it says the complainant should contact his/her bank and request for a reversal of failed POS transaction.
FCMB, which is one of the most customer-friendly, and most responsive financial institutions in Nigeria says the following details may be required to lodge complaints:
• Transaction amount
• Transaction date
• Card pan (last four digits of your debit /ATM card)
• Your bank account number.
• Transaction date
• Card pan (last four digits of your debit /ATM card)
• Your bank account number.
With the above details, your POS issue will be resolved.
The process for the refund of declined POS transaction takes about 5 working days for local debit cards.
This article is not sponsored by FCMB, it is written to support FCMB's customer support services.
Enquiries should be forwarded to [email protected] for
further enquiries.
further enquiries.
