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Dialer integration with vTiger

The Dialer has been Integrated with CRM to provide some added functionality:



  • It allows agent to call the customer from CRM screen itself.
  • Agent can update the call status from CRM which will be passed to dialer.
  • It will allow to pass back and forth information from CRM to dialer.
  • Agent can get the call details report directly from the CRM.
  • Overall, it will enhance the user experience and productivity as user need to use CRM only to make and dispose off the calls.

Screenshots:



Admin-Dashboard

User-Dashboard

Dailer-Dashboard

update-call-status


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This post first appeared on VTiger CRM Customization And Development -, please read the originial post: here

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Dialer integration with vTiger

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