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Google Maps: New feature lets you chat with businesses directly

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According to a report by 9to5Google, Google will be announcing a new feature in the Google Maps that will let users message businesses.

When this feature rolls out to use for iOS and Android users, you’ll see a new messages button on the left-hand slide out drawer which will allow you to message any business that you look for on the Google Maps.

Also Read: The Ultimate Guide on How to Be Cool in 2019

In order to avail this feature, the business has to be verified first. Upon verification, the businesses can directly communicate with their potential or existing customers through the Google Maps App.

With this feature, users won’t have to walk down to the store to get answers to their queries which aren’t listed on their website. Even calling the store is sometimes a chaos because who has the time to call up and explain?

Texting the business instead is definitely a more reliable and easier option compared to a phone conversation. It is beneficial for both the customers and the store people.

Remember Hangout?

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But yes, we can’t ignore the fact that Google’s previous chat messengers haven’t been a success to be true. Remember Hangouts? Yes, that’s a blurry memory. Also, Google paused Allo. 

With new features being added on Google Maps, will it lose its simplicity? Maybe, it will. Due to the different options available, it can be sometimes difficult to get the simplest directions because of explore, ETA, share options clogging your phone’s screen.

By the way, did you know you can use Google Maps in a smart way and save your parking spot on it so that you don’t have to come and wander searching for your car?  Read here to know how!

I don’t know about you but lately, I’ve been having some trouble navigating on Google Maps. It somehow feels like it is not that precise anymore. Have you experienced this change too? Let me know in the comments below.

Also, now it loads a bit slower. A result of the new features being loaded, I guess.

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Google Maps: New feature lets you chat with businesses directly


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