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How to optimise social customer service for the peak retail season

Tags: social

Last year UK online shoppers spent over £4 billion during the Black Friday/Cyber Monday weekend. This year research is predicting a spend of over £7 billion.  Online retailers need to be ready for a big uplift in web traffic and Social engagement.



This post first appeared on Sentiment, please read the originial post: here

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How to optimise social customer service for the peak retail season

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