Online Scheduling has obvious benefits in terms of time-savings, increasing appointments booked, reducing no-shows and eliminating double-bookings, however getting the most from Online Scheduling requires an understanding of the basic information on which any given system is based.
For any business that implements this outstanding customer engagement tool, it’s important to consider choosing the right company information, properly setting up Staff and services, and understanding how to create one’s first booking button. From there, any business can empower themselves to book more appointments and grow their customer base, all through a simple understanding of what customers really need to properly book them online!
Choosing the Right Company Information
Filling out the appropriate company information can be crucial to getting the most out of Online Scheduling, particularly if you’re going to make use of a Direct URL Scheduling mini-page. In filling out your company’s information, you’ll need essentials like a business name, address, phone number, logo and more, while you can also set your company hours, vacations and custom scheduling periods. With this information properly inputted, your customers will always have what they need to reach you, while always ensuring that they book appointments for the correct time and date according to your business’ schedule.
The Best Setup for Services
Creating a service is a fairly simple process which requires only a name, duration, optional price and picture. More information can be included, but in general, services work best when they are simple and incorporated into groups. Creating the right groupings for your services drastically improves your online booking experience, clearly defining your services to your clients and making it easier to sort through businesses with vast repertoires to create the appointment that’s just right for them.
Bringing Staff Onboard
Your staff are the heart of your business, and Online Scheduling enables you to include different staff members with identifying photos and more. You can also set hours, vacations and custom periods, while also inviting them to sync their online calendars, select what services they offer, and create staff groups. All of this adds a human element to your personalized booking experience, while proper settings ensure staff are always booked correctly and save time through calendar synchronizations.
Creating Your First Button
Once you have a company with all the necessary settings established, it becomes easy to create an Online Scheduling button and associate it to your business. However, as you create a button, you can also create a new business to go with it, selecting between service and resource-based appointments to customize your scheduling experience. Ultimately, creating an online scheduling button can be the first or last crucial step in accessing the benefits of online appointment booking, like saving time for your clients and staff, improving your booking experience, and getting more bookings, 24/7.
Getting on the Road to Scheduling Success
As with all things, Online Scheduling proves that essentials are indispensable – your clients need the company, service and staff information that forms the basis of your scheduling experience, while they also need a button to give them access in the first place. With all these in place, however, booking appointments goes from something that’s a hassle to something that drives new, positive customer experiences from start to finish.