It is with gratitude that I report the arrival of the Engineer, well within the timeframe proffered yesterday. Apart from a phone call this morning confirming the arrangement, and an opportunity to cancel should we no longer require the visit, the engineer also contacted us when he knew that he should reach us within twenty minutes.
Of course we had access to the internet this morning, unlike yesterday, but bearing in mind the catalogue of underperforming, and even non-responding, events we have experienced over many months, I informed the engineer of these intermittent peculiarly slow ethernet speeds. He was as puzzled as I was about the slower speeds; had they been wireless ones it could sometimes make sense but over ethernet links…!!!
Anyway, he duly installed a (virginal) new hub and said that the one we had been using was the Super Hub, not even Super Hub 1; the newly installed hub is the Virgin Media Super Hub 3.
Hopefully, we will have no imminent need to trouble the Virgin’s Customer Services.