First Bank of Nigeria Limited’s fraud desk has emerged the “Best Fraud Desk” and the “Most Cooperative Fraud Desk” in the industry at the Nigerian Electronic Fraud Forum 201`7 Annual Awards.
The winner of the respective categories was generated through an industry-wide online survey carried out by the Central Bank of Nigeria in partnership with Nigerian Inter-Bank Settlement System Plc.
The bank with the majority of votes across all sectors was accorded the winner of the respective category.
First Bank in a statement on Tuesday said the awards proved that its investment in the Security of customer’s funds was paying off.
It said that following the appointment of Dr. Adesola Adeduntan as the managing director/chief executive officer of First Bank, the management embarked on a re-engineering programme of the bank’s technology, operations and up-scaling of the skill of personnel with security of its customer’s funds.
The statement read in part, “A key asset in the fight against cybercrime and electronic fraud is FirstBank’s world class Security Operations Centre and FraudDesk with capability to track and monitor customers transactions and carry out intervention efforts and recovery when the need arise using advanced fraud analytics tools and security systems.
In his remarks on the awards, Adeduntan was quoted as saying, “Given the growing adoption of alternative channels by the banking community in Nigeria and the increasing threat posed by cybercriminals on the Nigerian payment system, protecting our customers is a challenge the banking industry will continue to face.”