HONG KONG, CHINA - Media OutReach - Aug 3, 2016 - Zurich Insurance (Hong Kong) is honored with the highly-competitive HKMA Quality Awards Certificate of Merit. Having gone through a stringent application and screening process and assessed by leaders of different industries in Hong Kong, Zurich outshone other competitors in areas of leadership, strategic planning, customer service, knowledge management, workforce management and business operations. Being conferred the honor is an accomplishment for Zurich as it recognizes the company's continuous efforts to achieve management excellence.
Golden combination of outstanding leadership and open corporate culture stimulates employees' potentials
Believing that leadership is at every chair, Zurich trustfully empowers employees to do what they are best at to give full play to their talents. Transformation and innovations are always brought to business--from Zurich Way of Working (ZWoW), a Zurich-unique process that greatly improves efficiency internally, to a market-disruptive "Zurich HK" mobile app where customers are able to complete insurance claim submissions at their fingertips.
Customer centricity drives higher quality and better communication with customers
By placing customers at the center of all business activities, Zurich puts tremendous emphasis on quality of products and services delivered. The company's strong and powerful Customer Experience and Propositions team is dedicated to striving for continuous improvements in customer services and experiences across different communication touchpoints. Its comprehensive services include a user-friendly "Zurich HK" mobile app for SMEs and individual customers to manage their insurance plans and to submit claims effortlessly, a secure online payment gateway portal ZONE for intermediaries to obtain express quotations and policy wordings instantaneously, and Zurich International Programs and Zurich Risk Room for corporate customers to manage their insurance solutions on a global scale.
Determined to continuously optimize products and services, Zurich's Transactional Net Promotor Score (T-NPS) system was introduced in 2015 to collect the Voice of Customers--a critical indicator to evaluate customer satisfaction. Zurich believes that it is only through true understanding of customers can the company accurately prioritize, and dedicate capacity to what is important.
Workforce sustainability and gender equality are valued
As employees are Zurich's most valuable asset, ample training and development to equip them to be at their best are provided. The company's training and development team has introduced the eLearning platform in addition to an array of local-specific training modules-- allowing employees to customize their career development.
For long-term industry development, injection of new blood is pivotal. Zurich's Claim Apprenticeship Program helps to nurture future insurance elites, offering them valuable learning and hands-on experience.
Zurich spares no effort in promoting gender equality in workplace as the company believes that no single employee's value and ability should be judged by his/her gender. As such, Zurich treats each and every employee on equal basis and this can be proven by the staff benefit where domestic partners of permanent staff are eligible to enjoy medical protection from Zurich as long as they match the company's basic definition of being a domestic partner, irrespective of their legal marital status and gender. This is well-received by Zurich's employees since it was made available. Zurich's diversity and inclusion efforts are recognized by its attainment of the Economic Dividends for Gender Equality certification (EDGE).
As the saying goes, "Rome was not built in a day". Zurich's fruitful achievement does not come easily and it was the hard work and dedication of all members of staff and the appreciation of customers that made it possible. Zurich is determined to persistently and continuously improve so as to accomplish its brand value: to provide intelligent protection to those who truly love.
The HKMA Quality Award was first launched in 1991 by The Hong Kong Management Association. With this annual Award, the Association seeks not just to reward, but also bring public recognition to those organizations that have achieved outstanding standards of quality and made a lasting commitment to the process of quality management.
Zurich Insurance Group (Zurich) is a leading multi-line insurer that serves its customers in global and local markets. With more than 55,000 employees, it provides a wide range of general insurance and life insurance solutions and services. Zurich's customers include individuals, small businesses, mid-sized and large companies, including multinational corporations, in more than 170 countries. The Group is headquartered in Zurich, Switzerland, where it was founded in 1872. The holding company, Zurich Insurance Group Ltd (ZURN), is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information about Zurich is available at www.zurich.com.
Zurich's presence in Hong Kong dates back to 1961. In Hong Kong, Zurich offers a full range of flexible general insurance and life insurance products and solutions for individuals, small businesses, and mid-sized companies, as well as large corporate customers, catering to their insurance, protection and investment needs. Zurich was also awarded the 10 Year Plus Caring Company Logo for 2015/2016 by the Hong Kong Council of Social to acknowledge its commitment in "Caring for our Community", "Caring for our Employees" and "Caring for our Environment" over the past years.