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How to grow a travel agency

Growing a Travel agency isn’t tough if you follow the tips provided below. For any company, travel agencies have always used personal service as a selling point. They work with you – the traveller, to create a journey tailored to your requirements and wishes. They also use their existing personal relationships to deliver this package to you with suppliers, such as hotels and airlines.

The world is constantly changing, and travel agents need to be conscious of what individuals need to make their company work stronger and better. A useful technique is to streamline the job process by working in partnership with other facilities to develop the company. Hiring a marketing service or signing up for referral services makes it possible for some agents to discover more leads and focus on being a travel agent. Every travel agent keeps to grow himself & also interested to know of how to grow a travel agency.

In assisting you to handle your travel agency with tours more efficiently, I would like to highlight the topic as how to grow a travel agency? with growth tips taking forward; technology can be a driving factor. In order to provide value-added services and stand out from the crowd, every travel agency nowadays has to do much more than they used to do earlier.

Here is the list of tips required for a travel agency to take forward:

  • Have a corporate business plan. Once you set up your travel company’s vision and direction, it will provide the necessary framework and maintain you on track. Identify your market and develop marketing strategies to reach them.
  • Always keep thinking about ways you, yourself and your staff can encourage your business. Become the press outlets ‘ go-to source.
  • In your society, be involved. Participate in silent auctions and other fundraisers to get your name in front of your residents. Set up local Rotary Clubs, libraries and schools to talk to.
  • Use your website to inspire travellers. Post new content and promote it via e-letters.
  • Strategically use social media. Develop a campaign, not just posting pictures randomly, comments. For instance, devote one week to summer travel for all posts; another to African safaris. Give yourself daily deadlines. By having deadlines, you force yourself to be more productive.
  • You may be a generalist, but you have some specialities that are magnets for fresh customers at the same moment. Once you’re an expert on certain locations (Europe, India, Thailand, Maldives) or on certain kinds of travel (cruises, adventure travel), you’ll be having a natural flow of requests.
  • Have a younger person full of energy who can take up things very smartly. 
  • Treat every client like your business depends on it.
  • Get back to clients quickly.
  • If possible, meet clients in person.
  • Be a good listener and be curious.
  • Project knowledge. Customers want to understand that you understand your things.
    Always have an upbeat attitude when communicating with clients.
    Be consistent and show that you are responsible.
    Be patient, no matter what.
    Don’t talk too much. Let them talk.
    Forms: Have a very extensive file traveller profile for each customer and revisit each year (should have passport information, dietary preferences, allergies, etc.).
    Have a checklist of what and when papers are going to the client. Traveller’s profiles, authorizations for credit cards, travel insurance, etc.
  • Stay up to date with technology. Provide clients with travel information, itineraries in the newest formats available unless they prefer more traditional methods. Find out how they want to stay connected. Do they use WhatsApp? What about Skype?
  • Always find out what’s essential for clients. Pools? AC? King beds? Large rooms?
  • Often customers will inform you that this is an anniversary or graduation trip. But be proactive — if you know something is coming up (because of prior talks), mention it. And let providers always understand. With this, you can become creative: Baby cam, Empty Pot Trips
  • Take care of the problems of the globe and be sensitive when making suggestions. For example, an area of serious concern is the subject of exploiting animals for travel entertainment. Make it your company to stay up-to-date with what’s going on and how to maintain your company.
  • No work that is too tiny. For a family of four, does anyone want a half-day private guided tour in the Maldives? Take it, take it. It will offer you the chance to demonstrate your abilities and they may return for a more elaborate journey.
  • Process requests quickly after receiving them. Important is to keep the ball rolling.
  • Don’t be stiff in designing itineraries. Even if you enjoy your plan, you have to be flexible if a client demonstrates they want something else.
  • Before a client travels, offer to go over the itinerary day by day on the phone or in person.
  • Keep in touch with clients when they are travelling. Don’t only be there for the bad news.
  • Be reachable 24/7 or have a backup. Be ready to pivot and make changes as needed. Europe foodie tour rained out in Copenhagen? No problem, shoot an email to your DMO to switch nights. 
  • Keep in touch with clients throughout the year. Send postcards, short e-mails.
  • Suggest for all your customers a 5-year travel plan. You can sit down and create this with them, taking budget, ages, and interests into consideration.
  • Talk about budget early in the process and convey your commitment to getting the maximum value within their budget.
  • Keep abreast of rates of exchanges and foreign currency. If the South African rand is weak against the USD, use it as a great selling point.
  • Be up-to-date on international news and views on how you feel about some events. If a customer brings up a terrorist-attacked nation, how do you react? How do you respond to false news? It’s like seeing a room through a keyhole to evaluate a country by what you see in the news. Make it your company to know the image as a whole.
  • Sell trip insurance but unless you’re an insurance expert, encourage your clients to ask specific questions to the insurance providers.
  • Get feedback from clients after a trip and share it with partners and suppliers that you worked with.
  • Collect testimonials and use them on your website, on social media and in publicity campaigns.
  • Encourage clients to refer friends. We all know that word of mouth is the best advertising you can have.
  • Follow up with clients, with suppliers…always.
  • Keep up to date on holidays in destinations you’re likely to sell. For example, know when Ganesh Chaturthi is happening in Mumbai. Know when to go and when not to go to certain places.
  • Don’t multitask. This is when mistakes happen.
  • Don’t send emails late at night. Always proofread in the morning with clear eyes.


This post first appeared on Flight Ticket, please read the originial post: here

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