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The State of B2B Tech in Raleigh/Durham in 2018

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“I’m gonna wear that Carolina blue, baby.” — Viola Hastings, “She’s the Man” (2006)

A few things immediately come to mind when you first think of North Carolina: Maya Angelou, Duke, basketball, craft beer and the Great Smoky Mountains.

However, both Raleigh and Durham can proudly hang their hats on the “Research Triangle.” The Research Triangle is made up of the cities Raleigh, Durham, Chapel Hill, and surrounding institutions like Duke University and University of North Carolina.

In 2015, Mashable included the Research Triangle in its list of areas that could become a fierce competitor to Silicon Valley. Mashable explained that the area “boasts one of the most educated communities in the nation, with nearly one in five residents holding a graduate degree.”

A few months prior, Fast Company preceded Mashable’s post by totaling the number of open Tech jobs (28,510 in 2015), the top five tech jobs available in the area, and the average rent in Raleigh that made the city irresistible for entrepreneurs who were “looking to launch their career or their startup in an active technology hub.”

In July 2017, USA Today reported on real estate and investment firm CBRE’s annual ranking of the top cities for tech talent. Turns out Raleigh-Durham made seventh on that list.  

When it comes to tech, the Triangle is only growing. In fact, the Triangle region got its name from Research Triangle Park (henceforth referenced as RTP), a massive tech research and development campus that was established in 1959.

While North Carolina has a strong foundation in the arts, with the first state-owned art museum and one of the first state symphonies, the Wright brothers started a trend of technological innovation that has yet to slow down. According to the 2017 North Carolina State of Technology Industry Report, the tech sector employment is expected to grow by 7.2 percent between 2016 and 2020.

Considering the fact that the combined population of Raleigh and Durham is a little less than 750,000 people, that’s impressive.

In fact, in 2016, Raleigh/Durham had the some of the highest venture capital returns in the country. With a steady stream of STEM graduates coming out of NCSU, Duke University and the University of North Carolina at Chapel Hill, combined with low real estate costs (way more than hubs like San Francisco)  the Triangle has a thriving technology scene that is host to giants like Cisco, IBM, Glaxo Smith-Kline, and soon-to-be Google Fiber.

In addition, Raleigh is one of the 20 North American cities that made it on the shortlist for Amazon’s HQ2 location.

Some more quick hits about Raleigh-Durham:

  • In 1979, James Goodnight left North Carolina State University to found SAS Institute. Arguably, he initiated Raleigh’s tech scene.  
  • Both Raleigh and Durham made it on NerdWallet’s 2017 list of cities that deftly balanced opportunities for tech workers and cost of living.
  • HQ Raleigh is a giant coworking space, based in — you got it — Raleigh, that has as its mission to empower, foster and cultivate companies for positive social impact. HQ Raleigh champions collaboration between “high-impact, high-growth entrepreneurs.”
  • Durham is home to American Underground, a tech hub that took over the historic American Tobacco Campus in 2010. The repurposed warehouse is now a tech hub, one of the 12 “Google for Entrepreneurs” tech hubs in North America. AU (part incubator, part coworking space) intends to provide Research Triangle Park with a diverse, rich startup scene, in no small part by leveraging the city’s resources and connections.
  • Innovate Raleigh is a 501c3 nonprofit organization that was established to act as a catalyst, connector and convener of entrepreneurs and thinkers in Raleigh and the Research Triangle. One of Innovate Raleigh’s successful initiatives was the HQ Raleigh coworking space.

Note: Only software vendors on G2 Crowd with headquarters currently in the Raleigh/Durham area are included in graph.

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NORTH CAROLINA TECH LEADERS ON THE STATE’S TECH SCENE

Pendo

It’s an exciting time to be building a SaaS company in the Triangle. Our region is drawing incredible talent thanks to top universities, industry-leading tech companies and our beautiful setting in the south. We still need more local capital sources to fund the innovation and entrepreneurial activity here, but investors from the East and West coasts are increasingly adding our companies to their global portfolios.

Pendo is fueling the region’s momentum by creating compelling job opportunities, drawing new investors to town, hosting local meetups and providing educational opportunities like Pendomonium, our annual conference for product leaders.
— Todd Olson, CEO and founder at Pendo

Noteninja

The Raleigh/Durham tech landscape continues to rise quicker and quicker each year. Whether it’s the IPO of bandwidth.com, or the increase in VC funding coming to the area, RDU is looking to make some big waves in the coming years in regards to tech. Combining the talent from large companies like Red Hat, SAS, Cisco and IBM with the growing entrepreneurial drive, RDU is poised to expand its mark in the tech scene. You can start a competitive business here for half the cost of Silicon Valley without sacrificing talent.
— Matt Finneran, Cofounder and CEO, Noteninja


We have compiled data on the state of the Raleigh/Durham B2B tech scene that includes all of the top-rated products on G2 Crowd which have parent companies headquartered in North Carolina. Our list is ranked by user satisfaction of a company’s top-rated product. To qualify, a product was required to have at least 10 verified user reviews.

For each qualifying product, we created a company profile to recognize what that company is and does, as well as give a little insight into its history. The data relies on G2 Crowd’s more than 300,000 B2B software and services reviews, or from public data sources such as LinkedIn, Crunchbase or each vendor’s website.


Top B2B Raleigh/Durham Tech in 2018

  1. Bandwidth.com
  2. Red Hat
  3. ServiceTrade
  4. Pendo.io
  5. Noteninja
  6. KeePass
  7. ProcessMaker
  8. Global Software

Raleigh/Durham tech companies

1. Bandwidth
Product: Bandwidth
Category: Cloud Communication Platforms
City: Raleigh
Founded: 1999 (NASDAQ: BAND)
Employees: 459

Bandwidth powers communication systems like Google and Skype. Bandwidth built its own nationwide VOIP network, one that would deliver business-grade quality to companies. The solution also offers APIs that help users embed voice calling and text messaging into software and customer-facing applications. In October 2017, the company filed for an $85 million IPO, and now lists on the Nasdaq as BAND.

  • Product Details
  • Financial Details
  • Work Culture
Total Reviews: 119
Categories: Cloud Communication Platforms
Average Company Size: 47% of reviewers work for a mid-size company (50 to 1,000 employees).
Total Funding: $20,500,000
Funding Rounds: 2
Number of Investors: 1 (Ailanthus Capital Management)
Mission Statement: “Together with our customers, we’re unlocking remarkable value from IP networks, questioning the status quo, and helping people interact with technology and one another, oftentimes in ways they never dreamed possible”

Glassdoor Employee Rating: 3.3 out of 5 stars – based on 91 reviews

View all Bandwidth Inc job openings on LinkedIn

Read Bandwidth Reviews

2. Red Hat
Product: OpenShift
Category: Cloud Platform as a Service
City: Raleigh
Founded: 1993 (NYSE: RHT)
Employees: 9,952

With 32 reviews on G2 Crowd, OpenShift is both a leader in the cloud platform as a service category and a leader within our Raleigh/Durham-based products. OpenShift is Red Hat’s container application platform. The product automates the provisioning, management and scaling of applications, so that developers can streamline the processes of creating, testing and delivering them. OpenShift received a Leader badge in the Winter 2018 Cloud PaaS Grid® Report. G2 Crowd features 18 Red Hat products on the site, including RedHat Enterprise Linux and JBoss Middleware. In October 2017, Red Hat made it to the shortlist of Computing’s Women in IT Excellence Awards. In January 2018, Fortune named Red Hat as one of the Most Admired Companies for 2018.

  • Product Details
  • Financial Details
  • Work Culture
Total Reviews: 32
Categories: Cloud Platform as a Service
Average Company Size: 72% of reviewers work for a small business (less than 50 employees).
Highest-Rated Features: OpenShift reviewers rated the tool’s ease of use (89%) and ease of admin (89%) as its two top-rated features.
Other Products: View all Red Hat products
Total Funding: N/A
Funding Rounds: N/A
Number of Investors: N/A
Mission Statement: “To be the catalyst in communities of customers, contributors, and partners creating better technology the open source way.”

Glassdoor Employee Rating: 3.9 out of 5 stars – based on 973 reviews

View all Red Hat job openings on LinkedIn

Read OpenShift Reviews

3. ServiceTrade
Product: ServiceTrade
Category: Field Service Management
City: Durham
Founded: 2012
Employees: 24

With ServiceTrade, field service and contractor organizations can streamline and make more efficient service operations and enhance customer engagement. Additionally, ServiceTrade’s mobile applications increases field tech and workers’ productivity. The product integrates with third-party accounting applications as well as offers an open API that helps integrate the solution into your existing workflow. ServiceTrade received a High Performer badge in the Fall 2017 Field Service Management Grid® Report.

  • Product Details
  • Financial Details
  • Work Culture
Total Reviews: 24
Categories: Field Service Management
Average Company Size: 62% of reviewers work for a small business (less than 50 employees).
Highest-Rated Features: ServiceTrade reviewers rated the tool’s booking (91%), reports (91%) and CRM integrations (91%) as its three top-rated features.
Total Funding: $4,800,000
Funding Rounds: 2
Number of Investors: 2 (unknown)
Mission Statement: “ServiceTrade helps commercial service companies deliver an amazing customer experience and increase the value of their business.”

View all ServiceTrade job openings on LinkedIn

Read ServiceTrade Reviews

4. Pendo
Product: Pendo
Category: Digital Analytics
City: Raleigh
Founded: 2013
Employees: 164

Pendo is a product experience platform that provides user analytics, user feedback, and tailored user onboarding. With the product, product managers can understand why a product succeeds or not. They can also use Pendo to understand early adopters and super users of a released product. Pendo received two badges in the Winter 2018 Mobile App Analytics Relationship Index: Easiest Doing Business With and Best Support. Pendo.io was ranked on LinkedIn’s 2017 list of top 50 startup companies.

  • Product Details
  • Financial Details
  • Work Culture
Total Reviews: 29
Categories: Digital Analytics, Mobile App Optimization, Mobile App Analytics
Average Company Size: 72% of reviewers work for a mid-size company (50 to 1,000 employees).
Highest-Rated Features: Pendo reviewers rated the tool’s custom event tracking (98%), user data (97%) and standard tracking (97%) as its two top-rated features.
Total Funding: $58,600,000
Funding Rounds: 6
Number of Investors: 8 (Dingman Center Angels, Contour Venture Partners, Core Capital Partners, Battery Ventures, IDEA Fund Partners, Salesforce Ventures, Spark Capital, Meritech Capital Partners)
Mission Statement: “Pendo is on a mission is to reinvent the way product teams build and increase engagement in their products.”

Glassdoor Employee Rating: 5.0 out of 5 stars – based on 20 reviews

View all Pendo.io job openings on LinkedIn

Read Pendo Reviews
“To me, this means product teams at companies across industries are doing their jobs better as a result of Pendo. Users are more engaged in our customers’ products, helping to drive revenue and satisfaction for both parties. When users love the products they need to do their jobs every day, it’s a win for our customers and our team at Pendo.”
— Todd Olson, CEO and founder at Pendo


5. Noteninja
Product: Noteninja
Category: Sales Coaching and Onboarding
City: Durham
Founded: 2016
Employees: 4

Noteninja leverages demos to create enriched assets that sales teams can share and learn from. Noteninja provides “game film” of sales conversations to facilitate future training, coaching and knowledge transfer between sales professionals. By capturing and retaining customer interactions, organizations can retain patterns of success and align with customer needs. Noteninja easily integrates with video conferencing solutions like Zoom, UberConference, GoToMeeting and join.me.

  • Product Details
  • Financial Details
  • Work Culture
Total Reviews: 42
Categories: Sales Coaching and Onboarding
Average Company Size: 64% of reviewers work for a mid-size company (50 to 1,000 employees).
Highest-Rated Features: Noteninja reviewers rated the tool’s video recording (97%) and knowledge base (97%) as its two top-rated features.
Total Funding: N/A
Funding Rounds: N/A
Number of Investors: N/A
Mission Statement: “Our mission is to enable sellers to offer the best customer experience.”

Glassdoor Employee Rating: 5.0 out of 5 stars – based on 1 review

View all Noteninja job openings on LinkedIn

Read Noteninja Reviews
“We’re honored to be recognized as a leader in the RDU scene. We consider ourselves to be small by mighty and hope we can achieve the same recognition as other large companies in the Triangle.”
Matt Finneran, Cofounder and CEO at Noteninja


6. KeePass
Product: KeePass
Category: Password Manager
City: Raleigh
Founded: 2003
Employees: 1

KeePass is a free, open-source password manager that helps users securely manage their passwords. (KeePass is certified by the Open Source Initiative.) The solution stores passwords into a database that is entirely encrypted, even during the process stage. Users and organizations do not need to install any software to utilize the password manager.

  • Product Details
  • Financial Details
  • Work Culture
Total Reviews: 89
Categories: Password Manager
Average Company Size: 39% of reviewers work for a mid-size company (50 to 1,000 employees).
Highest-Rated Features: KeePass reviewers rated the tool’s password generator (96%), admin management (94%) and quick login (94%) as its three top-rated features.
Total Funding: N/A
Funding Rounds: N/A
Number of Investors: N/A
Mission Statement: N/A

Glassdoor Employee Rating: N/A

Read KeePass Reviews

7. ProcessMaker
Product: ProcessMaker
Category: Business Process Management
City: Durham
Founded: 2000
Employees: 153

ProcessMaker is an open-source business process management and workflow management software. The web-based solution offers a drag-and-drop interface that simplifies the creation and deployment of approval-based workflows. The software also provides digital forms that can simplify form-driven processes. ProcessMaker easily integrates with third-party ERP, business intelligence, CRM and document management tools. The company was one of the finalists for the 2017 Stratus Awards for Cloud Computing.

  • Product Details
  • Financial Details
  • Work Culture
Total Reviews: 38
Categories: Business Process Management, Forms Automation
Average Company Size: 39% of reviewers work for a mid-size company (50 to 1,000 employees).
Highest-Rated Features: ProcessMaker reviewers rated the tool’s process design (96%), real-time process monitoring (93%), process repository (93%) and process routing (93%) as its four top-rated features.
Total Funding: N/A
Funding Rounds: N/A
Number of Investors: N/A
Mission Statement: “We improve your efficiency.”

Glassdoor Employee Rating: 3.6 out of 5 stars – based on 5 reviews

View all ProcessMaker job openings on LinkedIn

Read ProcessMaker Reviews

8. Global Software
Product: Atlas
Category: On-Premise Data Integration
City: Raleigh
Founded: 1973
Employees: 172

Global Software, Inc., provides Microsoft Excel-based reporting and automation platforms to streamline the processes and workflows of data analysts. Atlas, one of its products, provides a two-way integration with Microsoft Excel so that organization can easily collect data from multiple sources in one report. The product supports all versions of Microsoft Dynamics AX and Microsoft Dynamics 365.

  • Product Details
  • Financial Details
  • Work Culture
Total Reviews: 10
Categories: On-Premise Data Integration
Average Company Size: 50% of reviewers work for a mid-size company (50 to 1,000) employees).
Highest-Rated Features: Atlas reviewers rated the tool’s data lifecycle management (82%), master data management (82%) and asynchronous messaging (82%) as its three top-rated features.
Total Funding: N/A
Funding Rounds: N/A
Number of Investors: N/A
Mission Statement: “Global Software, Inc. is the No.1 worldwide provider of Microsoft® Excel-based reporting and automation solutions to ERP systems”

Glassdoor Employee Rating: 3.2 out of 5 stars – based on 25 reviews

View all Global Software, Inc. job openings on LinkedIn

Read Atlas Reviews
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OTHER B2B RALEIGH/DURHAM TECH COMPANIES

While we recognized only the 8 best-reviewed software exports from the Raleigh/Durham area, there are still an abundance of other B2B tech companies impacting the region’s tech scene. Here’s a rundown of other Raleigh/Durham B2B software companies with their founded dates and total funding.

VendorProductEmployeesFounded
Windsor CircleWindsor Circle352011
Shoeboxed, Inc.Shoeboxed47n/a
BoostSuite CorporationBoostSuite32013
SageworksProfitCents1361998
SiteLinkSiteLink Web Edition45n/a
TrackurTrackur62007
FM:SystemsFM-Interact491984
COZYROCCOZYROC SSIS+ Library42006
CognitectDatomic412003
ServusConnect, IncServusConnect1n/a
TaskTorchTaskTorch2n/a
ShipedgeShipEdge5n/a
BizCom Web ServicesBizCom CMS72005
FablFabl5n/a
aPersonaAdaptive Security Manager4n/a
Field Solutions Group LLCField Solution Group1n/a
HIPAA InstituteHIPAA Instituten/an/a
SpreedlySpreedly82008

For any questions about the methodology or data included in this piece, or to request that your Raleigh/Durham B2B tech company be added, please reach out to Editorial Team Lead Jakub Rudnik at [email protected]


>> Explore more of the best tech cities in America
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