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How Airlines Can Ride Off into the Sunset with Satisfied Customers


Dave O’Flanagan, CEO of Boxever says that although some airlines are successfully adopting customer personalization strategies, there is still a significant gap in personalization the travel sector. He further explains why cross-channel personalization is vital to weave together customer touchpoints and build a more customized experience


This post first appeared on MarTech Advisor, please read the originial post: here

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How Airlines Can Ride Off into the Sunset with Satisfied Customers

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