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2018 Will Be the Year of Employee Experience

Tags: employee

Now that according to Gartner more than 90% of businesses compete primarily on the basis of customer experience (CX), it’s no longer enough to make CX a corporate priority.  The next competitive frontier is Employee experience (EX) and the signs indicate so strongly that EX will become the next priority for organizations that I’m calling 2018 The Year of Employee Experience.

What Is Employee Experience?

employee experience
customer experience

This post first appeared on Futurelab Marketing & Strategy Innovation, please read the originial post: here

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2018 Will Be the Year of Employee Experience


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