2021-02-11 03:59
Allow us to beat a dead horse for a moment:
COVID changed things.
But while it’s affected millions of people in a negative way, this episode of LIP Service for Contractor… Read More
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We teach business owners and customer service representatives skills they can use to be more effective in their businesses - we teach them how to book more calls!
2021-02-04 03:06
How do some people learn new skills and information with extraordinary quickness? How do they go from 0 to level 100 in a matter of days? The answer lies in IMMERSION. It’s about… Read More
2021-01-28 04:40
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Whether you like it or not…
Your CSRs have three main jobs they must be doing: 1) book calls. 2) WOW customers. 3) Generate… Read More
2021-01-21 02:40
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Customers get angry for a lot of reasons. But when you write down a list of all the reasons why, they pretty much always come back to tw… Read More
2021-01-14 03:16
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Zappos is renowned globally for its customer service culture. So, in light of Tony Hsieh’s tragic death at the end of 2020, we dec… Read More
2021-01-07 02:15
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This week on LIP Service for Contractors…
To-Do lists are the cockroaches of productivity. They never seem to die, even when w… Read More
2020-12-31 04:02
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Most meetings feel like watching paint dry.
Here are some ways to make meetings amazing again.
Recognize there are three kinds of meetin… Read More
2020-12-29 21:21
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The post Episode 9 – Holiday Message appeared first on Power Selling Pros Read More
2020-12-17 05:15
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What is the job of a dispatcher? Most contractors would say “to fill the board!”
But that’s not it…
The REAL job of a… Read More
2020-12-10 04:10
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“You don’t have to compete when you know who you are.” – Bernadette Jiwa
We LOVE talking culture and brand&he&hell…Read More
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