2018-06-20 02:23
When do you know it’s time to let someone go? How do you go about doing it properly?
As a follow-up to a previous article, Hire the Right People, here are ideas for fixing a hiri… Read More
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We teach business owners and customer service representatives skills they can use to be more effective in their businesses - we teach them how to book more calls!
2018-06-13 21:25
“But I really don’t care about the customers”. Yes, that is what a Customer Service Representative (CSR) told me during our discussion about the Care principle. Altho… Read More
2018-06-13 15:31
As a customer service coaching company that has had the chance to work with clients all over the world in the home services industry and other industries, we find that those we serve are typ… Read More
2018-06-06 17:37
When we usually think about being confident, we think about being confident in ourselves. We’ve all know people who were very self-confident to the degree that they are annoying. Conce… Read More
2018-05-30 16:14
Have you ever had to call a company– any company– perhaps after sitting on hold for any amount of time, and the greeting you hear is:
“This is Bill.” End.
You: &ldq&helli…Read More
2018-05-23 20:45
What is the number one challenge facing Home Service Businesses in the United States? COMPETITION.
According to IBISWorld, there are over 109,000 businesses in HVAC in the United State… Read More
2018-05-08 01:18
I recently learned my all-time favorite definition of the word “value” from DigitalMarketer’s CEO Ryan Deiss. He said “value is the difference between the antic… Read More
2018-03-27 17:33
The most common question I hear from managers and business owners is, “How do I get my CSR’s invested in the company? How do I make them WANT to do well?”
It’s no sec… Read More
2018-03-14 16:45
I recently had a baby, and the health insurance claims weren’t matching my plan coverage. In fact, the charges were thousands more than we anticipated. I talked to more than 10 custome… Read More
2018-03-07 17:02
Are key moments in your calls costing you business? If customers do not hear confidence and positivity in your voice, they will likely not trust you with their home! Here are three tips for… Read More
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