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We teach business owners and customer service representatives skills they can use to be more effective in their businesses - we teach them how to book more calls!
When It’s Time To Let Someone Go
2018-06-20 02:23
When do you know it’s time to let someone go?  How do you go about doing it properly? As a follow-up to a previous article, Hire the Right People, here are ideas for fixing a hiri… Read More
Tips For Hiring The Right People
2018-06-13 21:25
“But I really don’t care about the customers”.  Yes, that is what a Customer Service Representative (CSR) told me during our discussion about the Care principle. Altho… Read More
Three Pillars To Build Your Business On
2018-06-13 15:31
As a customer service coaching company that has had the chance to work with clients all over the world in the home services industry and other industries, we find that those we serve are typ… Read More
3 Ways To Increase Your Confidence At Work
2018-06-06 17:37
When we usually think about being confident, we think about being confident in ourselves. We’ve all know people who were very self-confident to the degree that they are annoying. Conce… Read More
The Components Of A Positive Greeting
2018-05-30 16:14
Have you ever had to call a company– any company– perhaps after sitting on hold for any amount of time, and the greeting you hear is: “This is Bill.” End. You: &ldq&helli…Read More
How To Communicate Your Value
2018-05-08 01:18
I recently learned my all-time favorite definition of the word “value” from DigitalMarketer’s CEO Ryan Deiss.  He said “value is the difference between the antic… Read More

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