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We teach business owners and customer service representatives skills they can use to be more effective in their businesses - we teach them how to book more calls!
2018-02-14 01:19
It’s About the Experience You Provide Here, Brigham details the great need to WOW your customers. Be Positive People gravitate toward positive energy and away from the negative. … Read More
Want More Revenue?  Just Ask For It.
2018-02-07 21:58
How would you like an additional $52,000 (or more) in your pocket right now without having to do anything to get it? You can; and doing it is simple. Just ask for it. You’re probably t… Read More
2018-01-30 17:52
Here is a question you and your team need to answer: do our customers LIKE us?  If not, why?  And how do we create likability? Coreena is a customer service representative (CSR) fo… Read More
Sustaining WOW Performance
2018-01-24 16:53
Autonomous work, coupled with a few key interpersonal skills, create a Pattern for Excellence in your relationships, your work and results. When you sustain WOW Performance, you’ll… Read More
2018-01-09 16:39
When I was a freshman in college, my parents decided to be puppy raisers for a program called Canine Companions for Independence.  CCI is a non-profit organization that depends on volun… Read More
The Customer Experience
2018-01-02 22:53
Did you know that 83% of homeowners will pay more for a better buying experience? By the year 2020, customer experience will be the primary differentiator among competitors in business. Only… Read More
2017-12-27 04:40
It’s time to start a new year!  2018 is upon us and with it comes the opportunity to set new goals and reach new heights.  And, as you begin to set these new goals and reach… Read More

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