2021-04-07 18:10
This sucks:
When a customer says they need service “ASAP” but you’re booked out ’till next week.
You try to reason with them…
Maybe you offer a disco… Read More
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We teach business owners and customer service representatives skills they can use to be more effective in their businesses - we teach them how to book more calls!
2021-04-07 14:54
All It Took Was a Bad Review is a fictional short story about a real phenomenon happening in the Home Services Industry.
Imagine this…
John and his wife, Joanne, the characters… Read More
2021-04-06 04:46
Some Things Are Bigger Than Money & Business…
It’s 10:18 P.M.
My kids went to bed a little over two hours ago. A couch I ordered back in December finally arrives at my… Read More
2021-04-05 19:54
I could argue that the job of leadership comes down to two activitie:
Growing the businessAligning the teamIf you could lie your head down at night knowing your business is moving up-and… Read More
2021-04-02 23:07
Ever heard of “copy & paste” culture?
It’s where businesses copy what’s being done by the most successful companies in their industry, and apply the same prac… Read More
2021-03-12 19:23
Zac, the confused millennial here…I’m an avid customer experience seeker. And when I find them (good or bad) I like to share them. For example:That was a review I… Read More
2021-02-11 03:59
Allow us to beat a dead horse for a moment:
COVID changed things.
But while it’s affected millions of people in a negative way, this episode of LIP Service for Contractor… Read More
2021-02-04 03:06
How do some people learn new skills and information with extraordinary quickness? How do they go from 0 to level 100 in a matter of days? The answer lies in IMMERSION. It’s about… Read More
2021-01-28 04:40
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Whether you like it or not…
Your CSRs have three main jobs they must be doing: 1) book calls. 2) WOW customers. 3) Generate… Read More
2021-01-21 02:40
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Customers get angry for a lot of reasons. But when you write down a list of all the reasons why, they pretty much always come back to tw… Read More
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