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Chatbots In The Financial Sector
2018-01-11 14:54
Globally, the chatbot market has seen an explosive growth since 2015, growing at 35% CAGR. According to a report released by Juniper, chatbots will be responsible for over $8 billion per ann… Read More
Chatbots And Customer Analytics
2018-01-05 14:45
Over 2 billion people are using messaging platforms such as Facebook Messenger, Whatsapp and Telegram making them integral in peer-to-peer communication today. As conversations over messagin… Read More
Evolution Of Customer Experience In Retail
2017-12-31 17:38
Customer experience as the true differentiatorWith increasing commoditization across industries and easy access to raw materials from any geography, product and pricing have ceased to become… Read More
Chatbots And Telecom Industry
2017-11-21 17:50
Chatbots in the telecom customer supportLet us take a look at the nature of inquiries handled by the customer support agents and how chatbots are better suited to handle these scenarios:Cust… Read More
Alternate Agent Score
2017-11-16 17:45
An increasing number of organizations are focussing on managing customer experiences every year. An important part of this process is to have a strategy for their customer-facing employees.A… Read More

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