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What Do You Do when Your Customer is Wrong?

You are a Senior Technical Specialist and the Key Account Manager of one of your company’s most important accounts asks you to join her for a very important sales meeting with the key decision-makers regarding a major new opportunity to develop and then deploy a new Solution that could have a decade’s worth of revenues that are in the hundreds of millions of dollars.

You have prepared and have done everything possible to be able to present a portfolio of great solutions that can be executed and will give the customer the solution they need that is safe, of high quality, and sets everyone up for success.



This post first appeared on Advantexe Advisor, please read the originial post: here

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What Do You Do when Your Customer is Wrong?

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