One of the realities of being a leader in 2021 and beyond is that direct reports and others that work with you on projects and processes don’t wake up every morning thinking to themselves that today is the day I am going to make myself more accountable.

In a recent virtual Fundamentals of Business Leadership simulation workshop there is a scenario where two of the central characters, David and Ellen are having a conflict over David’s lack of communications on a critical project and his unwillingness to take accountability for his mistakes and delays. Ellen is frustrated that the work David was supposed to have done wasn’t done (she’s the one who must tell the customer) and David is upset that he thinks Ellen is being too hard on him and that he thinks the client is being unreasonable by demanding the project be delivered on time.