cards to policyholders, which have to be shown to the Hospital authorities before availing any cashless hospitalisation services.
At the time of a claim, a policyholder has to inform the TPA. He will be directed to a hospital the TPA has a tie up with. He can opt for another hospital, but then payment will be a reimbursement. TPA issues an authorisation letter to the hospital, after which they track the case and at discharge all bills are sent to TPA for payment.
TPA sends all the documents necessary for consideration of claims, along with bills, to the insurer.
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