This useful service is a great addition in the IBM cloud computing services as it is an easy to use and very simple notification system for IT operation team members that use multiple monitoring tools.
GreatResponder.com IBM has recently launched the “Alert Notification Service” which is the response to the increasing demand of the customers who works on multiple monitoring tools at the same time. This alert service will enable the users to get an instant notification if any kind of issue arises in your IT working environment. This new cloud computing service will help you in optimizing the performance of your business and it will increase the satisfaction level of the customers by providing instant response to any issue.
“It gives IT staff with instant notification of Alerts for any issues in your IT operations environment, optimizing your business performance, increasing customer satisfaction, and protecting revenue. Because IBM Alert Notification is provided as a service, the required server infrastructure is installed and managed by IBM, reducing your time-to-value and offering low-maintenance ownership” Dev Ambasna, business programs and social lead for IT Ops at IBM, wrote in his blog post.
“IBM Alert Notification offers easy-to-implement filtering of alerts, for example on the severity of problems, so that you can focus on the real problems and disregard the “noise” in your IT environment” he further said.
This alert service provides you customization options so that you can easily focus on that issues which are severed in nature and avoid those problems which are not important or critical at that point of time. The cloud computing notification service also helps you in creating custom groups so that you can easily reflect the structure of your enterprise. It will enable the system to send right notification to the right staff member who can resolve the problem easily.
IBM made it easy for their cloud computing customers to define which alert notification should reach you. You can create the filters which will enable you to get only those alerts, which are related to your IT operations environment. The unacknowledged alerts will go to the appropriate person after a set period of time.
You can also supervise the status of alert notifications online, you can also perform actions to respond them and track them whether they are resolved or not. This service will also enable you to track the history of the alerts to find any pattern in the problems.