Online Reputation Management (ORM) is a strategy of monitoring, identifying and influencing your online reputation. An effective reputation management strategy can also give you insights and new opportunities to enhance your brand awareness.

How many of you have up looked at your phone for reviews before heading for shopping or eating out? We bet you all must be nodding your heads right now. Would you ever head to a destination with negative reviews? It would never be your first preference and we are sure you all must be agreeing with us. With digitization, everyone has got access to everything.


Interesting facts about Reputation Management

• Businesses with 1 or 2 stars fail to convert about 90% of their prospective customers. One extra star can actually get you thousands of dollars.
• 64% of people trust search engines results for research. In fact internet is the primary source for general business information, news or to confirm any reviews about a person or a business.
• 91% of North American consumers read online reviews to learn about a business. Most of the consumers check brand reviews on Yelp, Google and customer feedback to determine whether the product or brand is reliable or not.
• 60% of consumers say negative reviews about a brand have actually turned them away, which means huge loss to the companies
• 74% consumers trust a company if they read positive reviews about it online. Consumers have become smart enough to differentiate the real reviews from fake reviews, and they trust a recent review more than an old review.
• Wikipedia ranks on the front page for more than 50% of all keywords because it is one of the most trusted and frequently visited website. An effective reputation strategy would always have a Wikipedia page in its plan.
• Social recruiting has grown more than 54% and recruiters find it as one of the most reliable method to find qualified candidates.
• 69% of candidates would turn down an offer from a company who has reputation problems
• 87% of people do comparative shopping for every single purchase they make

Above facts clearly state how important online reputation management is for any company. You can skyrocket your business and its sales by reaching your target audience across different channels. Soft System Solution is a leading reputation management company in New York that has helped several businesses boost their sales with an effective reputation management strategy.