Thinkpad X1 Carbon Laptop a fire hazard in some models.
The first experience I had with this laptop was in a mass deployment. Hundreds of them went out and almost all of them failed. Why? The motherboard had a known issue. The IT department I was in took a black eye for that one, even though it seemed to do fine in testing.
I have mostly used cheap Dells and other laptops like that in working for companies, but there have been rare times I have been able to use nice laptops. One company gave its executives Apple Macbook Pros or Airs, so I was responsible for that. So that was a great experience for the users. They didn’t have any of those PC/Windows issues that their Carbon using peers experienced.
No this is not a rant about PC hardware but rather a warning about PC support in general. Even if you save money on the hardware, the service is the killer thing. Yes Dell and other companies will have programs to have you be serviced, and train and be certified in their repair. However the best experience is always spending more money and not having these issues.
The problem is that laptop companies like Lenovo or whatever just don’t have the experience that companies like Apple have. They try to make them thin, and they miss critical things. Even with this issue recognized and a fix, their Carbon laptops are weak. The bodies are weak, and it is easy to damage them. In comparison you really have to work to damage a mac Airbook. I have seen coworkers accidentally drop them and they continue to work. Try that with a Carbon and they have failed every-time I have seen them dropped.
Am I arguing we should spend more for careless coworkers? No of course not. I am saying that even the most careful coworker has an accident, and at that point the data and work are worth more than the price of the laptop. Why not give that person the best chance of protection and recovery?
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