The scanning error on the HP OfficeJet Pro 6978 printer can be resolved by updating or re-installing the driver on your Computer. The following method can be used for troubleshooting this error.
It is important to clean the scanner compartment to avoid issues with scanning the Document or file. Use a lint-free cloth to clean the flatbed scanner. Ensure that the scanner software and driver are installed on the computer. The error might also show up as the result of missing drivers or outdated drivers in the paired computer.
Download and install the HP OfficeJet 6970 Series Full Feature Driver and Software on your computer by opening our website and searching for your printer. Once the scanner software is installed on the computer, ensure that the initial parameters are set appropriately on the startup page.
Set the desired destination for saving the scanned document on your computer in the Save page of the scanner software. Photos, documents, and letters can be scanned into different formats of files such as PDF, JPG, JPEG and so on.
Adding multiple pages to the scanned document is something that all printer owners expect for. Utilize the ADF present in this printer to scan multiple pages of a specified document. The pages thus scanned, can be converted into a single file in the PDF format. Preview the page before saving the scanned document to your computer.
These printers also support direct scanning from mobile phones to enable one-touch conversion of the scanned documents or files. Always ensure that the output file is saved in the PDF format. For any other clarifications on the issue, contact our tech support executives to get your printer back to normalcy.