This Industry Viewpoint was authored by Manoj Krishna Mohan, Manager, Salesforce Practice, Prodapt Solutions
Service providers must use the wealth of personal & geographic data to give customers what they want
Since the advent of digital-first, ecosystem-driven businesses, customer expectations have changed dramatically in the Connectedness industry. Consequently, service Providers are compelled to offer a fluidic and painless customer care journey with an acute focus on personalization. It can help … [visit site to read more]
This post first appeared on Telecom Ramblings - News, Analysis And Commentary For Telecom And Internet Infrastructure - 1, please read the originial post: here