In the case of returns, how do you handle the difference between a product quality problem (or, say, the wrong product shipped) vs. the customer changing his mind or wanting a different size?

September 21st 2016

Any returns or problems that occur because of an error on our part will be handled at our expense. Cases where your customer would like to exchange or return a product without any defect or due to a wrong size being ordered would be handled

In the case of returns, how do you handle the difference between a product quality problem (or, say, the wrong product shipped) vs. the customer changing his mind or wanting a different size?

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