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Nontherapeutic ways of communicating

Tags: patient
Nontherapeutic technique hinder an effective nurse-Patient relationship. Avoid the following pitfalls when interacting.
1. Attacking and depending
-Getting angry or arguing with the patient
-Being defensive
2. Casting judgement
-Judging or criticizing the patient
-Giving approval or disapproval
3. Interrogating (or demanding)
-Asking the patient "why" questions
-Asking excessive, inappropriate, or leading questions
-Probing sensitive areas or making the patient feel uncomfortable
4. Minimizing
-Stereotyping the patient
-Not listening
-Not taking the patient's beliefs seriously
-Failing to maintain eye contact
-Changing the subject inappropriately
-Working on a task while the patient is talking to you
-Letting your mind wander during a conversation
-Using clinches
5. Giving advice
-Giving advice
-Offering false reassure
6. Pressuring
-Trying to talk the patient into accepting treatment
7. Running off at the mouth
-Talking on and on
-Not letting the patient respond
-Repeating a point you just made
-Interpreting or speculating on the dynamics of patient problems
-Making inappropriate comments
8. Rushing
-Responding to the patient before he or she finishes speaking
-Finishing sentences for the patient
9. Taking sides
-Joining attacks led by the patient
-Participating in criticism of staff members


This post first appeared on Rn101.net, please read the originial post: here

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Nontherapeutic ways of communicating

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