I’m back at PTC’s annual LiveWorx lollapalooza, gathering ideas for my Industry Week column, starting with a presentation by Dell’s Supply Chain Director, Gentry Pate on how the IoT is transforming their global service parts planning:
- real-time connectivity between their vendors & Dell
- autonomous planning capabilties incorporating predictive modeling
- real-time alerts, inventory & delivery time
- Smart Warehouse using latest robotics
- Digital Repair
Requires changes in people’s roles, processes & tech. Evaluated their existing process & switched to new roles. Also have to deal with fast-changing tariff and other issues. Worked with PTC to create a simplified execution structure through online collaboration, exception-based engagement, and single source of communication.
Also automated purchase orders, do machine learning for network replenishment, intermittent forecast model improvements.
Most orders now automated using SPM. Now place most POs every 6 weeks, vs. 2 weeks. He outlined their entire complex autonomous planning journey.
Added “Control Center Intelligence” that’s proactive, uses visualization, diagnostic, predictive, simulations.
He concluded by discussing Dell’s future organization skill sets.
More Monday afternoon content….
Pushing the Service Envelope With Predictive Analytics
Digital transformation of service:
- reduce unscheduled downtime
- provides signal of impending part failure to user to reduce equipment downtime
Microsoft describes their cloud/edge collaboration with PTC — just the topic of my most recent Industry Week column! OMG: talked about new autonomous cloud capsule that Microsoft is mooring in the ocean — bringing the cloud to where the people are!