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Airtel Customer Care support now available in 11 Indian languages

Airtel Customer Care support now available in 11 Indian languages
24 Jun 2017
  • Telecom giant Bharti Airtel announced the launch of its '*121#' Digital Care in 11 Indian languages for making the platform much more accessible to its prepaid users.
  • It will be available in Hindi, Punjabi, Marathi, Gujarati, Tamil, Telugu, Kannada, Malayalam, Bangla, Odia, and Assamese.
  • The telecom operator has more than 275 million mobile customers, of which about 93.7% are prepaid users.

  • First to offer self-care in regional languages
    Regional Languages
  • Airtel stated it is the first mobile operator in India to offer self-care in 11 regional languages.
  • It believes that the introduction of new languages would lower the barrier to self-care adoption.
  • The *121# platform allows prepaid users to access all basic services in their preferred language.
  • It eliminates the need to call customer care or visit retail stores.

  • All basic information available to customers
    Basic Information
  • The digital care service is a convenient platform for prepaid users to quickly resolve basic queries as well as access account-related information.
  • Services offered include mobile balance, coupon recharge, validity details, access to special offers, last few transactions, data services, and activating or deactivating value-added services.
  • It is a free service and uses USSD codes, requiring no data connection.

  • Airtel Customer Experience Director Sarang Kanade's statement
    FACT
    "This is yet another innovation from Airtel for the Indian market and will add to the overall service delivery experience. *121# Digital Care is already popular among our pre-paid customers. Regional language support will accelerate the adoption of this platform."



    This post first appeared on NewsBytes: Latest News, Breaking News India, Today News, Current News, please read the originial post: here

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