Flying isn’t what it used to be. You’re charged for checked baggage. You’re prodded through security. You may not be able to fly at all. Delta passengers aren’t. That’s because a failed Computer system Grounds Delta Airlines.
The problem started around 2:30 am this morning. A power outage hits Atlanta, Delta’s global hub. Now, Delta’s computer systems worldwide are stalled. The company warned customers can expect many cancellations and delays globally. Delta assures their technicians are doing all they can to rectify the issue. Delta offers a waiver for anyone traveling between August 8-12. That means if you’re scheduled to fly Delta between these dates, and want to change your dates, you won’t be charged change fees. But the damage is already done. The airport lines are piling up. The passengers are stranded. The tempers are flaring. I heard one passenger already stranded because of weather. Now he has to deal with the computer glitch. Tens of thousands are affected. Not only that, some systems are giving false information. They may tell passengers they’re flight is boarding, only to learn it’s been cancelled. How cruel is that? Delta stocks take a hit. The glitches, delays and cancellations have little end in sight.
Unfortunately, Airline computer glitches, and the mayhem they bring, aren’t uncommon. On July 8, 2015, United Airlines grounded all flights due to a computer glitch. Last month, Southwest Airlines faced massive delays and over 2,300 cancellations due to computer glitches. Experts report Delta’s glitch will be even worse. This tells me something. The problem isn’t necessarily with the airlines. Something is wrong with our tech infrastructure. It’s 2016. Airline passengers shouldn’t have to be subjected to computer glitches every month. We have bright minds all over America to tackle this issue. I think all airlines should have a joint summit to discuss this habitual problem. Then they need to come up with a solution to fix the problem, for good. I’d like to see Congress grill airline CEOs into making their technology infrastructure better. And why are we using 1970s technology? That’s what I want to know. What can be done to prevent the next airline computer glitch.
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