Whether retail space, restaurant, or office building, any organization’s facilities are essential for smooth operations and good impressions on visitors and clients. Facility Management is a big picture responsibility that focuses on and synthesizes operational details across every function of the facility—resulting in creating a safe working environment and efficient business functions.
Over the last few years, facilities Management has gained so much importance as corporates, and business owners have identified that building management services help companies function effectively and hence more efficiently.
Behind such a realization of facts, it is important to understand that the Facilities management universe consists of professionals that are involved in everyday analysis and maintenance and repairment of the corporate utilities. Facilities management is also actively involved in logistics planning activities that help in cutting expenses and, at the same time, increase employee productivity.
Established in 2002, Timesol has been a reliable solution provider with high levels of commitment and integrity. It accomplishes tailor-made solutions to suit the needs of its growing customer base with flexible platforms to avail our solutions, with a high degree of dedication and honesty. Under the leadership of Subbarao Bhaskar, Managing Director, Timesol ensures consistency in quality by deploying qualified employees and procedure frameworks to provide best-in-class facility management and service innovation.
In an interview with Insights Success, S Bhaskar sheds light on the significance of Timesol’s services and its USPs in the facility management industry.
Mr Bhaskar, please tell us about Timesol in detail.
Since 2002, Timesol has been a reliable solution provider with a high degree of dedication and honesty. We provide customized solutions to meet the demands of our growing customer base, as well as a variety of platforms through which they can access our services.
The ultimate one-stop-shop for anything you need. The organization was founded with a single goal in mind: to give a solution to employees and their families, as well as employers and corporate offices.
Our firm has expanded through time because of the trust that our brand has acquired. The company’s development has altered year after year, and it recognizes and adapts to changes as the market demands. It is necessary to think in new and different ways; research and development, as well as sustainability, are the factors that will determine our success.
Transforming our business model from just being a help desk concept to a technology inclined one-click access to our service for corporate employees, and corporate and residential properties, offered the new potential for development and growth.
What are the USPs that make Timesol stand out as a leading facility management company?
With over two decades of experience in Facility Management in India, Timesol executes Integrated Facility Management solutions for all sizes of corporations, and retail chains. Our primary objective is to provide our clients peace of mind. We at Timesol ensure consistency in quality by deploying qualified employees and procedure frameworks to provide best-in-class facility management and service innovation.
We take pride in being the first company to offer a technology-based AMC platform to meet the demands of our clients. This is a comprehensive platform to provide facility services from the click of a button on their hand-held device. Though other maintenance service providers offer AMC for individual assets, Timesol is the only organization that provides maintenance services for all purchases as a one-stop service provider.
What are the immersive benefits of the services that Timesol provides to its clients?
We Deliver Convenience: We provide a customized, innovative, and cost-effective service to our clients/customers. They will experience exceptional customer service and the highest operational standards. Our services are cost-effective and punctual, with no compromise on deliverables. Our relationship with our clients is built on us ensuring an unparalleled degree of customer satisfaction. This is achieved through transparent operations.
What were the initial challenges after venturing into the field, and what are the challenges now?
The Scope for facility management has always been big, when the concept was inspired, it took a lot of time for the clientele to understand the portfolio. The processes needed a lot of change with the change in customer requirements. There were fewer areas where I could concentrate on as the ways to reach the clients were limited.
Now the digitalization movement has set in, and it has inspired a lot of new players; hence the competition is at large; the digitalization has opened up the market by leaps and bounds.
There is a lot of research and development that is required to ensure our presence in the market with changing customers’ needs. The expectations of the clients have also seen a tremendous change. They require innovative solutions for their chores. There is a shift in trend post the digitalization of services. The convenience and value for money is all that help us have a stronghold in the market.
Being an experienced leader, share with us your opinion on how technology is transforming the industry, and what advancements can we expect in the future?
Technology today plays a larger role in everyone’s life, and this has been increasing over the last two decades. Every industry experiences innovation on occasion, which occurs because of “A New Technology, An Old Problem, and a Big Idea.”
Through our contact center, online platforms, and Mobile application, we provide an integrated premium service with several touch points. We also offer a customer/client-specific CRM that looks after all their needs.
What would be your advice to the aspirants who are willing to venture into the Facility Management niche?
Adaptability would be the key; the aspirants must be adaptable to the growing needs of the market. They must provide quality services with cost advantage and must be adaptable to take up any challenge. There must be a continuous effort to cater to the client’s needs; there must be a continuous R&D that has to happen in all walks of service portfolios.
To harness employee loyalty is the most important suggestion that I would make that is because it is the driving factor for every business after the perfect idea. A happy employee means better business. We at Timesol believe that “Happy employees are the key to success” a happy employee creates a happy customer.
(To be Designed Separately)
Admirable Leadership
Bhaskar hails from a humble family, has a Postgraduate degree, and over three decades of expertise in facility management. After working in the corporate admin and facility fields for 17+ years, he gained the exceptional quality of recognizing people’s skills, identifying the required mentoring style, and guiding the entire team for successful results.
He began his career with TVS in 1984, then moved to Titan Industries Ltd to handle facilities in 1986, and from Titan, he moved to BPL as head of facilities in 1998. He evaluates difficult scenarios and offers strategies to secure the company’s survival and growth.
With his extensive understanding of corporate facilities, he determined that time is one of the most essential aspects of building a good work and personal environment. In 2002, he decided to form a new company using the abilities he gained from his corporate experience.
Mr Bhaskar, with his extensive understanding of corporate facilities, determined that time is one of the most essential aspects in building a good work and personal environment. In 2002, he decided to form a new company using the abilities he gained from his corporate experience. Thus, the company Timesol came into existence.
Timesol was established with the core ethos to provide a comprehensive solution to business and individual needs. Most working men and women spend the majority of their time at work and place a low priority on personal tasks. This is where Timesol comes in. We take their needs and execute their personal work on their behalf.
The post Timesol: Definite Services Augmenting the Facility Management Industry appeared first on Insights Success.
