Half way into last year, I shed my Invisalign braces! Remember how I blogged about them [HERE]? Yes it was a milestone. No longer did I need to excuse myself at meal times looking like someone who’d just removed their clear dentures, and hide them in my handbag, or frequenting the bathroom to rinse my mouth and my braces before refitting them…
But in all seriousness, I’m so grateful to Smile Solutions for my amazing Invisalign experience. They not only gave me straight teeth, they gave me a new smile and boosted my confidence. I no longer have to be self-conscious about my crooked teeth!
The entire treatment took about a year and a half, it varies between individuals, but because it was such a breeze, it went by like a flash. Every fortnight, Smile Solutions provided me with a new set of invisible braces to wear to gradually straighten my teeth. I’d go into the clinic every few months for a check up and to receive a new batch.
My life-changing Invisalign treatment aside, I can’t get past Smile Solution’s exceptional customer service. Thanks to my past as a boutique owner, I’m very particular when it comes to customer care and phone etiquette.
Every time I called Smile Solutions to change an appointment, they spoke to me like a friend they’ve been waiting to hear from. They play soothing French jazz as their call-waiting music, but I rarely get to hear it because they never leave you on-hold for long.
Every time I visited Smile Solutions, I was treated like a person, not a patient. The staff was always smiling and they all seemed to love their job. I guess I wouldn’t complain either if I worked on the roof top of one of the most magnificent-looking buildings in Melbourne!!!
Since I stopped wearing the day-time braces, I’ve entered the maintenance phase of my Invisalign treatment. I’ve been fitted with a thin gold band behind my top and bottom incisors to keep them in check, and only need to wear my clear braces at night.
When my first attempt at braces failed as a teen (because I used to play the French horn which wasn’t really compatible with braces) I never thought I’d ever have straight teeth again. But I guess it shows, good things do come to those who wait. And luckily, you never need to wait long with Smile Solutions!