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2023-02-20 07:26
Discovering and meeting customer needs is crucial for a product manager. By starting with the "why" of your product and using the "Jobs To Be Done" framework, you can develop a product that… Read More
2023-01-28 09:00
I am thrilled to announce that I will be teaching a university course on Product Management this June at Harbour.Space. As a successful product leader, I believe it is my obligation to inves… Read More
2023-01-03 11:58
If you're in charge of a product and technology function, you know that staying ahead of the curve and continuously improving your products and technologies is crucial to success. Here are s… Read More
2022-10-11 07:45
Product Management is all about discovering customer problems that are worth solving, and then building a solution that works for the customer and the business, improving through iteration a… Read More
2022-02-21 08:45
Can you imagine a football game where when the goalkeeper has the ball, she confers with other goalkeepers as the rest of the departments play in other games? Silly, I know, yet this is the… Read More
2022-01-31 08:45
I read at least one new book every week, and love to recommend the best to other product people. You'll find every book in this list a brilliant read that helps you become a better product p… Read More
2021-10-13 15:30
Katrina Logie, guest host of Tied Together, interviews Roberto Hortal on the topic of Digital in Education Read More
2021-08-23 10:11
Twitter was momentarily a bright place yesterday as an image of a Wellbeing Manifesto was shared and reshared. Originally attributed to Google, a bit of research uncovered the original comes… Read More
2021-01-28 11:07
Benedict Evans, the highly respected tech journalist and analyst, produces a big presentation every year exploring strategic trends in society and the technology industry. This year’s… Read More
2021-01-21 08:30
In the year of not leaving the house for almost anything I kept devouring books, particularly audiobooks. Every year, I set myself a reading challenge on Goodreads. 2020’s challenge wa… Read More
2020-09-25 07:45
It’s been over a year since I started as Head of Innovation at RM Results. I had an opportunity recently to reflect and look back: here are some of the things the team and I are proud… Read More
2020-01-04 18:00
Writing about what I read has become a little annual ritual for me. Last year I read 79 books: I wrote about it recently and I even keep an up-to-date list of every book I’ve read. Thi… Read More
2020-01-03 08:30
We innovation leaders love the theatre of innovation: whiteboards, sticky notes and stand-up ceremonies where we demo our latest prototypes and share everything we’ve learned from inte… Read More
2020-01-02 11:55
Writing about what I read has become a little annual ritual for me. Last year I read 79 books: I wrote about it recently and I even keep an up-to-date list of every book I’ve read. Thi… Read More
2019-12-19 09:07
I love devouring books, particularly audiobooks. Every year, I set myself a reading challenge on Goodreads. This year’s challenge was to read at least 25 books, just over 2 a month. I… Read More
2019-08-12 07:15
Since I joined RM Results in the spring, we’ve been working behind the scenes forming an innovation capability for RM, developing our innovation toolkit, developing key capabilities an… Read More
2018-12-11 08:45
I love devouring books, particularly audiobooks. Every year, I set myself a reading challenge on Goodreads. This year’s challenge was to read at least 24 books, 2 every month. I’… Read More
2018-10-31 08:30
I’ve just read Susanne‘s excellent Twitter thread on Agile Teams. She lists (many) behaviours she has observed that indicate the working of a high-performance team.   I… Read More
2018-10-19 11:44
The way to successful innovation is to build an alliance with your customers: understand their needs and desires, design solutions that engage them emotionally as well as functionally, and c… Read More
2018-10-12 07:30
Technology evolution, competition, customer expectations and margin erosion: there is an innovation approach to each of these challenges. Make sure you're applying the right type for the cha… Read More
2018-10-01 15:30
Last week, I attended Insight Into: Innovation, an event organised by Insight Recruitment that brought together 5 brilliant speakers in a very engaging format. Paul Wilshaw, David Nicol… Read More
2018-09-24 07:30
While the mainstream media continues to spin horror stories about how AI is going to make everyone unemployed and propose that the only possible future involves a society of leisure supporte… Read More
2018-08-10 07:30
Creating a new kind of customer experience requires the speed, flexibility and intimacy with the customer that Agile only provides. Are you ready to embrace Agile? Can you allow small, multi… Read More
2018-06-08 07:30
I just came across this infographic on the evolution of Computer Science and the Internet. It made me think about the parallels between the disciplines that have shaped my career, and my per… Read More
2018-05-29 07:45
Register now for my upcoming Webinar on Tuesday, June 19, 2018 at 4:00 PM – 5:00 PM BST. Becoming Digital: lessons from 20 years in Digital Transformation. What is it really like to dr… Read More
2018-05-18 08:15
I get this question a lot: what is Digital? Do you have a Definition of Digital? I used to reply that Digital is a collection of behaviours, ways of working, business mechanisms and opportun… Read More
2018-03-15 10:00
When faced with Digital disruption, many organisations’ Digital Strategy is to set up a dedicated Digital Innovation business tasked with developing completely new, unprecedented propo… Read More
2018-03-07 09:15
Economics has been in the news. Since the start of the recession, many people have been introduced to Hayes’ and Keynes’ conflicting theories and economic literacy is improv… Read More
2018-03-03 10:50
This is a guest post by Ilan Nass at Taktical, a Digital Marketing agency in New York. Growth teams have been getting a lot of attention lately, prompting questions and, perhaps, some confus… Read More
2018-02-28 15:32
Get the latest headlines from on your Amazon Echo with the Articles Alexa skill. Just say Alexa, open Articles to hear the latest headline. Want more? Enable… Read More
4 Keys To Success In Digital Transformation
2018-02-27 08:30
According to respondents to a recent McKinsey survey, only 37% of Digital Transformation efforts are successful. The number may change from study to study, but the sentiment is common: most… Read More
2018-01-30 08:30
McKinsey’s recently published delivering growth through diversity shouldn’t surprise anyone. According to their findings: Gender, ethnic, and cultural diversity, particularl… Read More
2017-07-31 09:46
It is never too late to be what you might have been.George Eliot This is just issue 2 of my supposedly on Friday series and I am already officially late! Team building activities that work:… Read More
2017-07-21 16:30
It has become appallingly obvious that our technology has exceeded our humanity.Albert Einstein Tour the International Space Station on Google Street View You can now visit the International… Read More
Today’s A Big Day For Local Causes
2017-04-19 10:45
By choosing Co-op, our members support over 4,000 local causes across the UK every day. Co-op Members get 1% back for a local community cause and 5% back for them when they choose Co-op pro… Read More
A New Chapter Opens For Me At The Co-op
2017-03-06 08:30
I’m on the road to Manchester in what is going to be my weekly commute from now on: today is my first day as Membership Services Director at the Co-op Digital Team. This is the role of… Read More
Goodbye EDF Energy, It’s Been Amazing
2017-03-03 14:18
The first week of August 2011 I walked into the EDF Energy office in Hove with the challenge to lead the Digital team and the ambition to transform our customers’ lives through Digital… Read More
Alexa, Ask EDF Energy!
2016-09-14 16:07
EDF Energy customers can ask Alexa to check balances, tariffs, payments and submit meter readings. Amazon Echo is a hands-free, voice-controlled speaker designed entirely around voice &ndas&hell…Read More
User Experience UK Awards Open For Entries
2016-07-06 19:46
I will be judging the User Experience UK awards later this year. The User Experience UK Awards recognises excellence in user-focused digital and service design. It is a celebration of the i… Read More
EDF Energy Blue Lab Launches Online
2016-03-30 10:36
Energy is changing, and EDF Energy is up for leading this change. We know the future will be exciting, different, new. We need your help to make it happen, whether you are a customer, a star… Read More
2014-10-15 20:27
The Digitals awards celebrate Digital Excellence and the great work of the best of us in the digital community. In the modern world of digital marketing, it takes a team to create… Read More
2014-04-15 11:57
There is a wind of change going on in the enterprise, and it impacts you, what you know and how you work. When I first joined the labour force, I was in charge of the server running… Read More
2014-02-08 18:01
I’ve been thinking about giving the old a facelift for quite a while. As much as I was proud of the graphic design skills that took to put the old avatar-centric layout toge… Read More

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