Another great customer support job you can get while working from home worldwide is the Customer Experience Associate position at Peerspace.

Peerspace is a peer-to-peer marketplace for booking space for events, meetings and productions.

Here are the job details:

Links:

• Peerspace jobs page
• Employee reviews

What You'll Do:

• Help build our customer support and success processes from the ground up, which means that there is no task too small nor too big for you to tackle
• Provide friendly and efficient service to Peerspace hosts and guests to make sure they have a seamless, no-hassle booking experience
• Identify and execute on opportunities to surprise and delight our hosts and guests
• You will serve as a first point of contact for onboarding hosts or recommending locations and services to guests
• Engage customers thoughtfully and professionally via existing and support channels (phone, email, live chat, etc.)
• Drive improvements in the customer experience and our internal workflow

Qualifications:

• A passion for problem solving, interacting with customers, and teaching best practices to others on the team
• Exceptional oral and written communication skills
• Strong interpersonal skills
• Comfort in prioritizing across potentially competing opportunities / demands
• Technical aptitude and the ability to pick up new technology quickly
• Bachelor's degree from an accredited University

Bonus Skills:

• Enthusiasm for and experience with improving customer satisfaction and loyalty across broad functional areas and diverse geographies.
• Familiarity with CRM systems (i.e. Zendesk, Salesforce IQ, Salesforce)
• Previous, demonstrable experience with crafting online help resources
• Previous experience with sales
• Event planning skills

Benefits/Compensation:

• Competitive salary with employee stock options and access to 401k and FSA/HSA
• Medical coverage subsidized by Peerspace
• Dental, vision, and disability coverage provided at no cost
• Take-it-when-you-need-it vacation and sick days
• $500 annual professional development allowance
• 20% discount on all Peerspace booking
• Apple laptop, 4K display, and stipend to setup home office
• Monthly cell phone and internet credit
• Coworking membership (in lieu of home office)
• Quarterly in-person offsites and events for all team members (in Peerspace locations, of course)

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