Convergys Philippines - Metro Manila - Alabang Employee Referral Intake 2016 Convergys Philippines - Muntinlupa, Metro Manila listing title:Alabang Employee Referral Intake 2016 Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities ? Ensure service delivered to our customers meets contractual Key Performance Indicator (?KPIs') ? Clarify customer requirements; probe for knowledge, use decision-support tools and resources to appropriately provide resolution to the customer ? Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer ? Greet customers in a courteous, friendly, and professional manner using agreed upon procedures ? Maintain basic knowledge of c...