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Service Integration Leader-Integrated Services Teams

IBM SOLUTIONS Delivery, INC - Metro Manila - This specialty leads virtual Integrated Services Teams to deliver services to an IBM client. Experienced managing medium to large of teams of cross technology. Responsible for managing and coordinating Integrated Delivery Teams for the account and client. The position reports into the service line, but is responsible to the account management team Lead and direct the integrated delivery team(s) with the business directions from the DPE/PE (in the form of an account plan). Responsible for acting as the primary contact between the DPE and the delivery support organization Responsible for coordinating the scope of one or more integrated service teams for both the client and the account team Support the DPE and PE as the service delivery advocate Proactively monitor the problem and change process and manage issues and alerts as needed to ensure quality of service Work with the DPE, PE (Project Office), and client (as appropriate) to understand requirements Manage cost of delivery ...



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Service Integration Leader-Integrated Services Teams

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